Camille Moore

**** ******** **, *********, ** ***18, 443-***-****, acd8em@r.postjobfree.com

I prefer email contact please

Career Goals

I'm looking for a career that I can spend time in, a career where I can

make it a life decision. A place where there is teamwork. A place where we

can work together to reach the end goal. Somewhere I can please customer

and make their day.

My Customer Service Experience

13 years of customer service

Providing support to customers by phone, email, etc.

Processing customer transactions

Provide recommendations and drive implementations and results for a world

class customer experience

Customer follow-up

Develop mastery of customer base, sales force and product orderings to

satisfy customer inquiries.

EDUCATION

Lincoln Technical Institute, Columbia MD 08/2001-

05/2002

. Computer Programming with Web Technology Certificate

. Relevant Coursework:

o Network Engineering - Design/analysis of LANs/WANs, routers,

switches, firewalls, and protocol

o Software Engineering - Design HTML and Web applications

Maryland Beauty Academy, Essex MD 08/1995-

05/1996

. Cosmetology certificate

Perry Hall High School Graduate, Perry Hall MD 08/1991-

05/1995

PROFESSIONAL EXPERIENCE

Baltimore City School Transportation-Communications Operator 08/2012-

09/2013

. Addressed concerns from guardians of special needs children and

referred them to the proper personnel for mediation

TeKSystems-IT Support Staff 09/2011-

04/2012

. Provided IT support to the HealthOne Network in Denver: documenting

all problems in Remedy, resetting passwords, and troubleshooting

network errors

CACI International Customer Service Department- IT Support Staff

11/2007-01/2009

. Offered first-line technological solutions for clients in the field of

defense, intelligence, and homeland security

Comcast Cable Call Center- Technical Support Staff

07/2006- 11/2007

. Logged customer calls, presented product line and service offerings,

and trained in first and second line troubleshooting system errors

. Identified unique or recurring customer problems for system-wide

changes

Apple Direct Call Center- Technical Support Staff

01/2005 - 06/2006

. Provided first-level support for operation or maintenance of a

Macintosh computer and/or peripherals using documented procedures

PERSONAL VENTURES

Designs by Camille 01/2005-

Present

. Design book covers (ex: Tiffany Wright's Fallen Diva), bookmarks,

business cards, flyers, advertising prints for local writers and

companies

. Create and design webpages

Hairstylist 8/2010- Present

SKILLS Windows OS, Mac OS; Microsoft Access, Word, Excel, Powerpoint;

Acrobat distiller 9, adobe acrobat 9 pro, adobe live cycle designer

REFERENCES Contact information available upon request

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