Customer Service Manager

Brittney .D. Stevens

**** **** ******, *** **

Bronx, New York 10458

Contact 917-***-**** Email ************@*****.***

OBJECTIVE

To obtain a position within a company that will develop my present skills and increase my knowledge with the

intention

of advancing in my career.

EXPERIENCE

Broadway Personnel @ Bellevue Hospital Center December 2013 – March

2014

Human Resources Front Desk Manager

• Manage posting boards of vacancies and handle daily activities of administration

• Maintenance of temporary files to ensure regulatory requirements and setting up and booking appointments

• Maintain close communication with assigned departments and Executive

• Strong customer service skills and ability to multi-task, perform clerical duties

• Participate in special projects as needed (i.e. Breakthrough / Lean, House Staff mandates fair,

audits, seasonal hospital wide events, etc.)

• Process exit of employees including retrieval of Bellevue property, last day worked / last day paid

• Act as HR Generalist, assisting both employees and external candidates with information regarding

Benefits, Employment Verification, Wages & Salary, Worker’s Compensation, Labor Relations, EEO

Orthonet September 2012 –

September 2013

Provider Services Representative

• Obtain and verify provider/member information

• Maintaining up to date paper and computer based files and administrative systems

• Ensure request received and forward to appropriate case manager

• Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call

and avoid escalation of issues.

• Listen attentively to caller needs to ensure a positive customer experience as well as interfiling paper,

• Provide accurate information, review and reprocess authorizations and claims

• Dynamic customer service professional experienced in call-center

• Using the in-house system to record necessary information and instigate actions as required

Fedex Office April 2012 – September

2012

Front Desk Coordinator

• Assisting customers with any questions and complaints in addition to packaging, print jobs, shipping

• Answering phones, providing information, aiding customers with problem solving

• Using my excelled training to make recommendations

• Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability

of products or status of orders.

• Build and maintain enduring customer relationships to boost sales and generate repeat business

• Ability to remain calm when dealing with emotional, difficult or distressed people

NY Community Financial August 2009 – April 2011

Teller

• Cash checks and send wire transfers

• Identify counterfeit checks, counterfeit currency and forgeries

• Create, verify new clients, update information and maintain records

• Open files for new companies and locate existing company files in our system, cash-wise, for new account numbers

• Balance and send store deposits; receive proper identification and determine funds available.

Morris Heights Health Center Sept. 2004 – April 2006

Medical Clerk-Internship

• Complies, verifies, types, and files medical record of facility, Prepares folders and maintains records of newly

incoming patients

• Review medical records for completeness, assembles records into standard order, and files records in designated

areas according to applicable alphabetic and numeric filing system

• May key patient information into computer

• Maintains patient confidence by keeping patient records information confidential.

• Delivers charts to assigned areas of the hospital by following established routing procedures.

EDUACATION

Education Opportunity Center September January 2012

Certified Nurse’s Assistant

Westchester Community College, Valhalla, New York September 2011

Childhood Education and Psychology

Health Opportunities High School, Bronx New York June 2006

Regents Diploma

References Available at Request

Contact this candidate