Customer Service Sales
Resume:
**** ******** **, ******** ******* OH *****
216-***-**** *********@*****.***
Kiera Staten
Objective
[To obtain a position as a nursing assistant to fulfill my desire to help people and as a first step in pursuit of a long-term career in healthcare. Future goals include education leading to an RN license.]
Skills
-Compassionate Care -Feeding -Grooming
-Bathing/Dressing Help -Toileting -Vital Signs
-Hygiene Standards - Testing Assistance -Works, Word, and Excel programs
-Safety and Monitoring -HIPAA Regulations
-Medication Risks -Medical Terminology
Employment
[Sept.2008-July 2012] [Marshalls] [Beachwood, Oh]
[ Sales Associate]
• Assisted customers with their purchases or questions about items.
• Handled merchandising of product, inventory control.
• Received Sales Associate of the Quarter Award
[April 2012-Dec 2012] [Page Plus Call Center] [Holland, Oh]
[Customer Service Representative]
• Handled inbound calls from customer, 80+ a day.
• Assisted customers with bill payment or new phone purchase.
• Helped customers with troubleshooting of phone issues.
[October 2012-May 2013] [The Oasis]
[Cashier/ Front Counter]
•Greet customers
• Take customer's order
• Assist them with drinks, Ice cream, coffee products
• Clean tables, sweep floors, keep the dining area clean
[March 2013-May 2013] [Maritz Research]
[Part Time Interviewer]
• Makes outgoing phone calls to customers
• Assist customers with taking surveys for the satisfactory of other businesses
[May 2013- Oct 2013] [Life Line Screening]
[Customer Service Rep]
• Assisted customers with their queries and problems by phone.
• Scheduled and rescheduled appointments for medical screening for patients nationwide, 80+ calls a day.
• Helped patients with additional testing options available at the screening site, adding to services.
• Assisted clients with any issues they had during their appointment, and processed refund for services not rendered.
• Entered and updated new customer details in the customer relationship management software according to administrative guidelines.
[Nov 2013-March 2014] [Aramark]
[Menu Tech-Dietary]
• Assist patients with filling out menus
• Put menu items selected into the computer
• Make sure patients stay on their correct diet
• Answer phone calls assisting patients with problems
[April 2014-Now ] [Everstaff-SP Data]
[Call Center Agent]
•Answer telephone calls, assist prospects with signing up for Directv
Education
Menorah Park Certified Nursing Assistant, Beachwood,OH (March 2014)
Nurse’s Aide Program
• Completed 80 hours of extensive classroom and clinical training
Lakeland Community College, Kirkland, OH (Aug 2013-Now)
-Nursing
Owens Community College, Toledo, Ohio, (Aug 2011- May 2013)
-Pre-Nursing
The University of Toledo, Toledo, Ohio (Aug 2010- May 2011)
-Nursing
Maple Heights High School, Maple Heights, OH (Aug 2006- June 2010)
-Graduated w/ Honors Diploma
Coursework
[Medical Terminology, Anatomy, Nursing, Biology, Chemistry, General Pre-Requisite Classes
Certified Nursing Assistant ]
Languages
[ English ]
REFERENCE
Autumn Redding
Campbells Intern
3315 Valleston Parkway
Toledo, OH
43607
Robert Mercer
Chemical Factory Worker
18120 Invermere Ave
Cleveland, OH
44128
Janelle Forest
Office Manager
4270 E 137.
Cleveland, OH
44105
Contact this candidate