Customer Service Administrative Assistant

YESY GOMILA

*** * ****** *** **. Vernon, NY *****

C914-***-**** E-Mail: ******.**@*****.***

Objective Statement:

To delegate and enable me to use my strong customer service skills and work experience background where I can

utilize my skills and gain further experience while enhancing the company’s productivity and reputation to

become a long term asset.

Qualifications

I have experience working in an customer service and sale environment’s demanding strong organizational and

interpersonal skills. I am very detail-oriented and resourceful in completing tasks.

● Reliable and trustworthy

● Proficient in computer applications including IOs 7, Windows Office & Android KitKat, Organization

Office & Home Skills

● Art and home decorating

● Event Planner Host and Bartender/ Server

HYUNDAI OF WHITE PLAINS June 2013 - Present

Administrative Assistant White plains, New York

Directed incoming outgoing calls

Maintained cash management, while processing daily edit reports to accounting

Report all auto repairs and parts invoices to Reynolds database system

Manage office hours with clients pick up and drop offs.

VERIZON WIRELESS August 2007- April 2013

Yorktown Heights, New York

Sales Representative/ Key Holder

Customer Care/ Universal Representative

Present personalized wireless solutions from the latest mobile devices from manufacturers such as

Motorola, Samsung, LG, Apple and Microsoft

Demonstrate the benefits and possibilities of powerful operating systems such as Android, Apple IOs and

Windows 8 Promote Verizon Wireless competitive price plans and coverage and compare that of what our

competitors offer

Troubleshoot all devices as well as provide detailed support on billing inquires

Assist new hire reps in their first month of in-store training. Provided in-store operation inquiries on mobile

device and services

Worked in connection with Asurion to offer and honor insurance claims

Created personalized solutions for customer and addressed escalations and concerns

EAST HAVEN NURSING & REHABILITATION November 2005- June 2007

Administrative Assistant / Security Bronx, New York

Revamped the filing management systems to effectively provide quicker processing of client’s reports

Provided security solutions for the facility

Operated the office switchboard

Greeted and directed patients to the proper department

June 2001-September 2001

METROPOLITAN MUSEUM OF ART

Intern/Assistant / Education Department New York, New York

Hosted private engagements for VIP guests and parties.

Head Leader for the Educations Department,

Assumed administrative support for Junior Assistant

Booked and planned daily tour for students

Assisted gallery events and gatherings

Recognition Awards: Customer Service, Sales Quota achievements, Net Promoter Score Card .

Formal Education

Herbert H. Lehman H.S

Attend Queens College Liberal Arts

Reference

Available upon request

Contact this candidate