Customer Service Rep

Angela Keaton

Houston, TX 281-***-****

**************@*****.***

Work Experience

Kelly Services Houston, TX 11/2010- Present

Customer Service Rep

• Process new client accounts.

• Provide timely and accurate information to incoming order status and product knowledge request.

• Resolving clients issues concerning the product and expediting corrections or adjustments to

ensure a resolution to the problem.

ACS Houston, TX

08/2010-10/2010

Customer Service Rep

• Handled inbound calls from clients responding to inquiries about their account and policies for

military online banking.

• Transfer money into different accounts for their family members or adding multiple people on to

the account.

• Sold home, car, and life insurance.

TLT Claim Center Houston TX 01/2009

-08/2009

Customer Service Rep

• Set appointments for clients to come into a Direct Buy store in hopes of them actually becoming a

member. Managed a high volume workload with a deadline-driven environment. Eighty appointments

had to be set by the end of the work week and I always completed that task.

• Completed voluntary customer service training to enhance customer satisfaction and to improve

productivity.

• Appointments were set manually.

IRT Houston,

TX 01/2009 –

03/2009

Customer Service Rep

• Inbound call center for AT&T services. My main objective was to sell to existing clients for them to

bundle all of their services together. I would also have to up sell products for the cellular phone and home

phone.

• Take payments

• Conflict resolution was used with this position quite often because the client was always disputing

the charges and I would have to retain the client to stay with AT&T instead of choosing another company.

KIDS R KIDS Spring, TX 08/2008-

12/2008

Teacher

• Maintained current knowledge in the field of early childhood development.

• Curriculum was provided by facility so I would have to teach a number, color, letter, and word

every week that the child would be tested on at the end of the week.

• Provided supervision to the children to ensure safety for children

NCO Humble TX 05/2006

– 12/2007

Customer Service Rep

• Routinely handled 1200 calls a month or more. I would sell in-home or covert- ops repair computer

services for the geek squad. Troubleshoot to find out the main issue with their computer.

• Take payments

• Promoted to store orders where I set the appointments for agents in the Best Buy store.

Skills

• Proficient in Microsoft Word and internet usage

• Use computers extensively in querying clients accounts

• Produce work that is orderly and quality

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