Services Management

Paul Drake

**** *********** ****

Mason, Ohio 45040

Home phone 513-***-****

Cell phone 630-***-****

E-mail *************@*****.***

Career goal: To become part of an executive team that enables all

constituents to grow and to exceed corporate goals

Work Experience

2011 - February 2014 Aramark

Provided leadership to multiple departments with a budget over $17.2

million and over 360 FTE's. Areas of responsibility include:

Environmental Services, Hazardous Materials, Linen, Purchasing,

Telecommunications, Equipment Tracking,

. Reduced turnover rate of employees from 65% to 14% in a year.

. Reduced linen utilization at Cincinnati Children Hospital from

30 pounds per patient day to 19.88 pounds per patient day in 18

months

. Reduced room cleaning turn around time by 7 minutes with no

increase in FTE's (full time employees) despite a 40% increase

in discharges.

. Reduced medical equipment Delivery time by 50%.

. Reduced Bed Delivery time from 35 minutes to 22 minutes.

. Surgery turn around time. CCHMC (Cincinnati Children's hospital

Medical Center had a goal of 10 minute turn around time between

surgical cases. EVS was at 54 success rate and in six month the

bar was moved to 98 percent of the case were clean in less than

10 minutes. We have maintained this percentage for over two

years.

. Expense budget consistently under budget. In the three years the

patient days at CCHMC has increase by over 31 percent. In 2011

EVS cost was at $17,510,476. In 2012 I reduce cost to

17,100,535. In 2013 I reduce the cost again to 16,937,541. In

2014 through the first six months I am under budget by 3.9

percent.

1991 - 2011 Advocate Health Care, Oakbrook, IL

1996 - 2011 Advocate Good Shepherd Hospital, Barrington, IL

Director of Facilities and Support Services

Provided leadership to multiple departments with a budget of $20.2

million and over 150 FTE's. Areas of responsibility include:

Engineering, Facilities, Grounds, Public Safety, Bio-Med,

Environmental Services, Hazardous Materials, Linen, Meeting rooms and

Reservations, Food & Nutrition Services, Purchasing,

Telecommunications, Material Management, Equipment Tracking, Space

Allocation, Construction, and the Mailroom.

. Managed new construction project of Emergency Services with budget

of $100M. Also managed new construction projects: Inpatient Cardiac

building; Outpatient Services building, and the Women and Infants

center.

. Achieved Green belt and Black belt in Six Sigma training.

. Trained in Rapid Improvement Processes and in (2P).

. Achieved Building Operator Certification

. Managed numerous existing remodeling projects successfully within

budget and on time.

. Led Equipment Operations Improvement Team resulting in $300K

savings in biomedical contract costs and reduced rental cost by

$400K.

. Reduced energy usage by 12% hospital wide.

. Increased patient satisfaction from the 40th percentile to the 85th

percentile for Environmental Services. As measured by Press Ganey

. Increased HCHAPS from the 47th percentile to the 83 percentile for

Environmental Services.

. Increased patient satisfaction scores for Engineering from the 51

percentile to the 84 percentile and Maintenance from the 42

percentile to the 96th percentile as measured by Press Ganey.

. Chair-person of Environment of Care Committee

. Commendations on all JCAHO surveys.

1996 - 2005 Advocate Good Shepherd Hospital, Barrington, IL

Director of Support Services

. Increased Caf revenue by 40 percent, while raising prices by only

3 percent over two years.

. Facilitated multidisciplinary teams that achieved operational

improvements with the Equipment Management program, Bed Tracking

system, Discharge/Transfer Communication process.

. Re-engineering of Materials Services resulted in increased

associate satisfaction to the 99th percentile while increased

internal customer satisfaction to 95 percentile.

. Planned and implemented electronic Equipment Tracking System.

Reducing rental cost by 40%.

. Participated in house-wide multidisciplinary process improvement

teams:

o Emergency Department Wait Time Task Force that reduced ED wait

times by 20%

o Associate satisfaction Task Force resulting in Support Services

associate satisfaction at 98 percentile

o Patient safety committee

o Hazardous Materials Management Committee Objectives

o Emergency Preparedness

o Equipment Management

. Chairperson of the Environment of Care Committee

. Achieved 95th percentile in productivity by Solucient Action OI for

Food Service, Linen Service and Environmental Services. Achieved

90th percentile Materials Services, Public Safety at the 80th

percentile, Engineering and Facilities at the 60 percentile.

. Participated in Advocate Healthcare system wide initiatives.

o Environmental of Care Council (safety council)

o Facilities council

o Energy council

o Green council

o Materials Management council

o Environmental Services Council

o Chairperson of the Food Service Council for Advocate Healthcare

that achieved $750,000 over the last three years system wide in

food cost.

o Negotiated contracts for Advocate for the following areas;

Engineering, Facilities, Grounds, Public Safety, Bio-Med,

Environmental Services, Hazardous Materials, Linen, Meeting

rooms and Reservations, Food & Nutrition Services, Purchasing,

Telecommunications, Material Management, Equipment Tracking,

Space Allocation, Construction, and the Mailroom.

1991 - 1996 Advocate Good Samaritan Hospital, Downers Grove, IL

Manager, Support Services

. Facilitated improvement of Patient Satisfaction, Associate

Satisfaction and Expenses from the 4th quartile to the first

quartile.

. Reduced Lined usage by 40%. Linen was over 33 pounds per patient

day and when I left Good Samaritan it was at 20 pounds per patient

day.

. Wrote and produced Cultural Transformation Video "Advocate Culture

in Clinical Practices"

1986 - 1991 Radisson Suite Hotels

Executive of Environmental Services

EDUCATION

June 2000 Masters Business Administration: North Central College Graduate

School

June 1987 Bachelor of Science: Northeastern Illinois University

June 1984 Associate Degree in Applied Science: Triton College

AWARDS AND NOMINATIONS

Distinguished Service Award 1998 for customer satisfaction

Distinguished Service Award Nomination 1996 - 2003 for customer

satisfaction

2009 Environmental Excellence Award winner

2009 Partner for Change Award

2009 Mercury Free Hospital

2010 Environmental Excellence Award winner

2010 Mercury Free Hospital

2010 Partner for Change Award

2010 Certificate of Achievement from ASHE2C for reducing Energy Intensity

by 10%

Contact this candidate