Customer Service Manager

PAUL CAAMANO

*** *********** ****** 914-***-****

Rye Brook, NY 10573 ************@*****.***

Top-performing generalist with 10 years experience generating measurable business results. Motivated

self-starter with a reputation for productivity, efficiency, and diligence in the workplace. Technically

savvy and quick learner; highly organized, detail oriented, and conscientious. Resourceful problem

solver; adept at prioritizing while remaining flexible and adaptable.

Product & Event Marketing and Promotions Project Management Relationship Management

AREAS OF EXPERTISE

Presentations Process Organization Multitasking Written & Verbal Professional Communications

Collaborative Teams Competitive Speech & Debate Writing, Direction, & Performance

Database & Inventory Management Data Input & Validation Document and Form Preparation

T ECHNICAL SKILLS

PC Troubleshooting Basic Website Development MS Office Suite Google Docs Windows OS

Adobe Creative Suite Audio Visual Installation and Maintenance File Format Conversion

Computer Building & Software Installation Mobile Device Support

PRODUCT MARKETING AND EVENT PROMOTIONS, New York, NY 2011 - present

PROFESSIONAL E XPERIENCE

Provide product and company “buzz,” viral marketing, and direct promotions to general public at

INDEPENDENT CONSULTANT

events and key strategic public venues. Collaborate with colleagues to formulate and facilitate

presentations; manage and train workforce of at least 13 representatives. Plan and create schedules,

coordinate and procure resources and marketing materials, and ensure high ROI for clients. Produce

qualitative and quantitative reports as.

MKTG INC, Danbury, CT/New York, NY (2011- 2013)

Selected clients:

Nintendo Inc., Ltd./ 2011 - 2013 Holiday Mall Experience Assistant Manager

8 Days A Week, Rutherford, NJ (2013-2013)

Costrol Soccer Event/ Brand Representative

Adelante Live, New York, NY (2013)

Tic Tac/ “International Kiss Day” Distributions Management

GT Events, New York, NY (2013)

Aquaphor NY Triathalon/ Distributions Management

BMT Promotions and Talent, New York, NY (2012)

Johnson & Johnson Corporation/ Care With Pride Bully Screening

NCompass International, New York City, NY (2011)

Microsoft Corporation/ Gears of War 3 Credentials

Mosaic Sales Solutions Holding Company, New York, NY (2011)

Microsoft Corporation/ Brand Ambassador for Windows Phone 7.5 (Codename: Mango)

Lone Shark Games, Inc., Boston, MA and New York, NY (2011)

Bioware Gameplay Guide, PAX East and New York Comic Con

Additional Clients Include: Attack Marketing (Verizon); Eventpro Strategies (USA Network)

STUART FRANKEL & CO. INC, New York, NY 2004 – 2009

• Uploaded and maintained corporate and client documents within financial firm’s online database.

DATABASE AND OPERATIONS MANAGER

• Reconciled transactions with trades and vendors; maintained ongoing balance sheet of company

owned stocks; provided customer service and solved problems via telephone and in person.

• Crafted customizable office tax forms to be completed by company personnel.

Researched and prepared travel arrangements for executives.

Bachelor of Arts, History, Emmanuel College, Boston, MA, 2011

E DUCATION

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