Customer Service Project

PROFESSIONAL PROFILE

Ebony B. Grayson

Program Development 6981 Breeze Dr ive

Stone Mountain, GA 30087

Strong public speaking and 404-***-****

************@*****.***

presentation skills

A results-oriented and high-achieving diverse professional competent at managing responsibilities in a

Excellent verbal/written

high-volume atmosphere.

communication skills

PROFESSIONAL EXPERIENCE

Superb time management

RockTenn Company, September 2013 - Present

skills and organization

SharePoint Usability Engineer

Re-engineers SharePoint sites maximizing user functionality and ease-of-use

Demonstrates strong

Optimizes daily user task productivity by systematically r educing file redundancy.

Leadership skills and a great

Develops SharePoint tutorials which increase user competency and understanding.

professional attitude

Provides day to day site administration support for users and business initiatives.

Protects company privacy by administering 400+ appropriate user security clearances.

AREAS OF EXPERTISE

Supports new and ongoing SharePoint 2010 projects.

Manages SharePoint Site creation, development and design of master pages, page layouts, and

Project Coordination

themes

Ensures that site content layout is accessible in a logical manner .

SharePoint Management

Kaiser Permanente, February 2013 - July 2013

Microsoft Excel Certified

Project Coordinator

Improved company workflow by auditing and updating framework documentation.

Problem Resolution Analyzed project information across various reporting tools which resulted in more consistent

project tracking.

Enhanced new hire onboarding process improvement initiatives through file content verification

TRAININGS

and revision.

SDLC Training for Project Used Microsoft Excel 2010 and Microsoft Project 2010 to manage, update, and track r outine

Managers tasks and special projects.

Developed engaging project presentations and supporting materials to present to President and

SDLC Risk Management Leadership Team.

Updated and managed SharePoint database.

Training

Call Center Service Associate

Successfully initiated a bi-annual community outreach project by developing a business

ACCOMPLISHMENTS

professional clothing drive for young adults in the Metro Atlanta area.

The David Retik Award for Developed effective relationships with all call center departments through clear communication.

Addressed customer service inquiries in a timely and accurate fashion.

Excellence

Properly directed inbound calls in phone queues to improve call flow.

Maintained up-to-date records at all times.

The Chris Mellow Award for

Provided accurate and appropriate information in response to customer inquiries

Leadership

EDUCATION

The Cecil Conlee Core

Georgia State University, January 2014 - Present

Values Award

Computer Science

Dr. Martin Luther King

Year Up Atlanta, September 2012 – July 2013

Legacy Award

Information Technology and Project Management

Successfully completed a one-year intensive technical and professional skills training program in

Business Communications: the project management industry group.

Successfully completed rigorous coursework in technology (including comprehensive hardware

Project Management Award

and software components), business communications, and professional skills.

Installed hardware, software, and drivers for internal clients.

HARD-WORKING HONEST RELIABLE

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