Customer Service Quality Control

*** ***** ****** ****, ******, Texas *****•832-***-****•*********@*****.***

Julian Gorman

Objective

Extensive proven experience in supervision and customer service. Expertise in organizational skills, vendor

relations, cost management, data entry and administrative duties. Excellent team player and interpersonal

communication skills in implementing managerial dictates.

Experience

May2013 April 2014 Compass USA / Eurest The Woodlands, TX

Chef / Manager

Responsible of Menu planning for each week, for Breakfast and Lunch. Managing scheduling and associated

labor cost for front of the house and back of the house.

Tracked ordering cost and inventory each week of material and food while ensuring quality control.

October2011-

Chesapeake Energy Corporation Oklahoma City, OK

December2012

Document Controller

Take direction from skilled document control personnel to enhance skill set within Project Document

Control team as well as Document Control team.

Process all Project official documentation (includes engineering/technical, correspondence, project

management - commercial, legal) generated by company and contractor to be stored in the

Document Management System.

Providing clerical support, file research and data input assistance for the Lease Records

Department.

Process transmittal of information between company and contractor.

Record Project documentation.

Providing administrative and office support duties for the Land Administration Department.

Monitors due dates for reviews and expedite over-due documents.

Produce reports and metrics using standard automation tools.

Electronic and hard copy filing of technical documentation.

Interface on a routine basis with project technical personnel.

June 2009-October Chesapeake Energy Corporation Oklahoma City, OK

2011

Corporate Courier

Duties include assisting in asset management to ensure that Fleet costs are minimized and utilization

structures maintained.

Provide supervisory leadership and people management skills.

Ensure efficient and high quality customer service to internal and external customers while

maintaining sensitivity to organizational objectives.

Delivery of interoffice parcels and correspondence from various departments to third party

stakeholders.

Demonstrated excellent organizational skills, efficiency and experience in administrative support.

Effectively worked independent, within time constraints, deadlines, and varying shifts/days.

January 2004-July 2009 P.F. Chang’s China Bistro Oklahoma City, OK

S ous Chef

Responsible for the training and the immediate supervision of approximately thirty back of the house

employees in the high volume restaurant.

Maximized kitchen productivity and staff performance.

Maintained the cost control of the meals to effectively maintain budget and minimize waste.

Tracked ordering and inventory of equipment, material and food while ensuring quality control.

Responsible for managing, scheduling and associated labor cost.

Maintained kitchen quality specifications to the standards of the Food and Health Administration as

well as the Oklahoma Alcoholic Beverage Laws Enforcement Commission.

EDUCATION

1997-1998 The Art Institute of Houston Houston, Texas

Associates of Culinary Arts

1994-1996 Curry College Milton, MA

Associates Of Business Marketing

Additional Skills

Fluent in Spanish

A solid understanding of Microsoft Office, (Word, Excel and PowerPoint).

Strong organization skills

Strong verbal and written communication skills.

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