Siebel Business Analyst

Richa Shukla

E-Mail: ***************@*****.***

Contact: 416-***-****(H), 647-***-****(M)

EXPERIENCE SUMMARY

Good Healthcare, Telecommunication, Financial Domain, Public Sector knowledge.

Translate business functions into clear business and technology requirements and deliver those to the key

stakeholders.

Plan, host and facilitate workshops with team and key stakeholders to establish business needs and workflows.

Experience of project management skills.

Experience in preparing Test Plans, Test Scripts and Test Cases

Good working experience at client place.

Flexible and versatile to adapt any new environment

Excellent problem analysis and fixing capability.

Strong presentation, written and communication skills

Experience of utilizing hands on skill of CRM application

Worked on 2 full life cycle of project development using water fall methodology

PROJECT DETAILS

Dec 2013 to Feb 2014

Client: Bell Canada (Mississauga)

Project: Pricing Evaluation

Role: Siebel BA

Bell Wholesale provides a range of end-to-end communications solutions to help you extend your network reach

into and across Canada. Bell offers a wide range of high quality voice access and internet services to help you grow

your business. Pricing Evaluation project involves customization of wholesale products which are currently

available in West Canada for East Canada and Quebec region. Currently pricing evaluation project involves

customizing three products Megalink, Bell Total Connect and Business Internet Dedicated. Out of this Bell Total

Connect currently provisioned in EOM.

Responsibilities:

Part of requirements gathering workshops with product managers.

Worked on SRS documents having mockups for presenting design solutions.

Worked on designing Bell wholesale products MegaLink, BTC Voice and Business Internet Dedicated in EOM

system.

Worked on modifying Bell Total Connect design in EOM based on new price book.

Worked on use cases which involve capability of capturing Flex pricing and discounts in EOM which is currently

done manually.

Worked on Pricing Matrix which will help in quoting price for Budgetary Quotes.

Worked on Business Requirement document for capturing requirements.

Worked on capturing requirement for Oracle BI reporting.

Worked on high level design document.

May 2013 to Nov 2013

Client: Ministry of Transportation (Toronto)

Project: RUSMOD (Road User Safety Modernization)

Role: Siebel BA

Ministry of Transportation started modernization of road user safety implementation. The Road User Safety Division

contributes to Ontario's successful safety record by improving road safety and mobility through the promotion and

regulation of responsible driving behavior. The key objective is to reduce death and injury on our roads by developing,

promoting and participating in road user safety programs. It also promotes the customer responsiveness, effectiveness and

cost efficiency in the delivery of its programs including driver and vehicle products.

Responsibilities:

Part of requirements gathering workshops with large numbers of stakeholders

Captured requirements related to Case Management. Worked on Case and Incident entities of public sector

application.

Worked on process maps and use cases for presenting requirement design to business team

Worked on HLD documents for designing Business Requirement solutions which will help development team

in building code

Worked on designing User Interface based on usability aspects. Worked on designing applets, views and

screens

Worked on designing Task Base UI which helps user to perform process/task in guided manner. New users who

don’t have knowledge of system can use Task UI flow for performing specific business process

Development of high fidelity wireframes and mockups for presenting UI solutions

Worked on designing solution for application security

Worked on capturing requirements for reporting related to carriers and their performance evaluation thru

Oracle BIP tools.

Worked on tools like Visio, Microsoft Excel, Microsoft Word and Microsoft PowerPoint.

March 2013 to May 2013

Client: CIBC (Toronto)

Project: Business Banking Technology

Role: BA

The CIBC Technology group delivers best-in-class solutions through a combination of in-house systems development and

working with leading external technology partners to support CIBC's businesses and clients worldwide. CIBC Technology

is comprised of Application Delivery and Enterprise Service teams. I was part of Application Deliver team. Application

Delivery teams (Corporate Centre Technology; Retail and Business Banking Technology, Wealth Management

Technology; Wholesale Banking Technology) are directly aligned to respective business partners.

Role & Responsibilities:

Worked directly with end user resolving their day to day issues.

Involved in workshop with business users for understanding issues with current application

Worked as liaison between business user and development team to submit requirements and changes and

clarify issues

Involved in feasibility and risk analysis to identify business critical requirements and high risk areas in

application

August 2012 to Nov 2012

Client: Ansell Health Care (New Jersey)

Project: FUSION

Role: Techno Functional Consultant

Ansell has developed a FUSION program which is based on Oracle apps and Siebel CRM. CRM is used for front

end application for placing sample orders and providing day to day support via application likes Siebel

marketing,Siebel sales and Siebel service. Oracle apps is used for inventory management, product master and

finance module.

Responsibilities:

Gathered requirements from functional users for Sales application.

Redesigned user interface since users are not satisfy with current application look and feel.

Provided customer support(L1) to end users for Ansell Sales and Service application.

Helped user in placing sample order and processing orders.

Generated reports as requested by user from back end using PL/SQL queries.

Worked on Leads Management Module which involved importing of Leads into Siebel. Leads data imported

into Siebel by using EIM jobs. Loaded Lead and Prospect entities based on data files provided by marketing

team. Worked on Leads response management.

Worked on Re-designing User Interface based on Business User inputs. Redesign screens like Account,

Contact, Opportunity and Activities. Design and Develop applets/views/screen which will give better look and

feel to customer. Most usable fields are placed in proper order and accessibility. Reduce horizontal and vertical

scrolling. Use usability concept for designing UI.

Worked on setting up access group data. Modify existing position/division/organization data setup.

Worked on views/responsibility and users set up.

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Involved in user Training. Responsible for conducting Pre-UAT sessions for the business users to familiarize

them with the application, its important functionality and business processes

Worked with BIP developer for generating reports as required by business.

October 2010 to June 2011

DTAG NGCRM, Germany

Client: Deutsche Telekom

Role: Business Analyst

Next Generation IT is the name of the Deutsche Telekom program aimed at driving international standardization

of the company’s IT landscape. For the sub-project Next Generation CRM, the Group has enlisted the support of

its subsidiary T-Systems – and has tasked it with harmonizing customer relationship management systems in

Hungary, the Czech Republic, Macedonia and Slovakia. Over 25 million business customers and consumers in

these countries leverage Deutsche Telekom’s broad service offering. Up until recently, CRM applications ran on

local legacy systems. Now, functionality and business processes will be standardized across international borders.

To this end, a centralized component will be developed to manage country-specific modifications. Language and

currency, and legal and regulatory requirements are among key localizations to be taken into account. This is a

Multilingual application.

Responsibilities:

Worked as a Business Analyst for Customer & Billing module.

Good experience of handling multiple modules as gathered requirements and prepared estimation efforts for

modules Customer & Billing management, Service Management, Campaign Management and PRM and

Contract Management.

Worked on use cases for presenting requirement to business team

Worked on bulk ordering thru PRM portal.

Requirement gathering from Functional Leads and built High Level Design.

Worked on providing Effort Estimations related to design and development.

Worked on requirement related to Home users.

Worked on POC for Specially Treated Customers (STC) and prepared a case study which involves various

techniques via which specially treated customers sensitive data can be hided from normal user. This involves

Siebel Encryption and data visibility. This helped business to take cost effective decision for implementing

STC design.

Worked on HP Quality center for testing and defect tracking.

Involved in project management activities.

January 2007 to Sep 2010

HCIT CRM Program

Client: GEHC, USA(Milwaukee,WI)

Team Size: 35

Healthcare's Integrated IT Solutions business provides comprehensive clinical & financial information technology

solutions, which includes enterprise and departmental Information Technology products, to help customers streamline

healthcare costs and improve the quality of care.

HCIT CRM Siebel Release 2 (January 2009 to Sep 2010)

Responsibilities:

Worked as Business Analysts for team which was involved in moving data from single organization to multi org

structure. Involved in designing a workflow which checked about login user organization and accordingly assigned

SR /activities to corresponding organizations.

Worked on use cases which in demonstrating requirements design to business team and helped in building high level

design.

Involved in writing Operational Qualification scripts.

Part of GE Estimation Challenges and Review calls.

Worked on different status tracker like Design Tracker, Build Tracker, and Issue tracker and give updates to

Project Management team.

Supervise and participate as necessary in creating Transition plan and as well as release notes.

Part of Defect Management Activities. Accepting implementation related defects and assigning to team

members. Ensure proper comments and remarks added by developer as required.

Worked on HP Quality tools for unit test case, Procedural Operational Scripts and defect management.

Performed Regression testing on bug fixes.

Worked with BIP development team for generating reports for Call Centre module.

HCIT CRM Siebel Release 1 Production Support (Aug 2008 to Dec 2008)

Responsibilities:

Worked on Clarify Tool.

Provided L3 support.

Worked on IDM tool for handling user creation/deletion request.

Coordinator for Regression Testing.

Extensively involved in GEHC FCCC process for migration of defectsto production environment which helped in

fixing defects in efficient manner.

HCIT CRM Siebel Release 1(January 2007 to Aug 2008)

Responsibilities:

Configuration of Siebel Application to support the client’s business requirements using Siebel Tools and

application.

Configured Data Objects Layer as per customer requirements.

Customized screens, views, and applets to meet acceptance requirements.

Worked on Inbox Administration for Service Request and Activity business entities.

Involved in Design and Automation of business rules using Siebel workflows.

Implementation of Siebel Marketing Application using Siebel 7.8 (Oct 2005 to Dec 2006)

Client: GE Healthcare

Team Size: 2

Responsibilities:

Customized screens, views, business component and applets to meet requirements.

Extensively worked on configuring business components, business Objects, joins, links, mvl, mvg applets, dynamic

and static drilldowns, user properties, toggle applets, picklist.

Customization of Tables, extension of tables and columns.

Designed Master Detail Report via Actuate Tool for showing Campaign Contact and Response. Used actuate scripting

for displaying record.

Worked on Campaign, Response, Contact, List Management functionality.

TECHNICAL SUMMARY

Siebel Skill Set : Configuration, Scripting, Business Service, Workflow, Assignment

Manager, EAI,Actuate Report, EIM, Task Base UI

Siebel Applications : Siebel Life Science, Siebel Power Communication, Siebel Marketing,,Siebel Public Sector,

Siebel Call Centre, Siebel Sales, Siebel Finance

Tools : Siebel 7.8/8.0/8.1, Clarify 8, Toad, SQLDeveloper, HP Quality Center

Databases : Oracle 8i/9i/10g, Db2

Languages : SQL, Jscript, Escript

Operating System : Windows 2000, 2007, XP, MS-DOS

Microsoft Tools : MsOffice(word,powerpoint,excel), Visio 2003, mspaint

EDUCATION

Master of Computer Application, SGSITS Indore, India

Bachelor of Computer Science from Holkar Science College, DAVV Indore, India

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