Customer Service Representative
Resume:
Brandi R. Rowell
*** ***** ****** ***** *********, GA 30188 205-***-**** ********@*****.***
Objective
To secure a position with a stable and profitable organization, where I can be a member of a team and
utilize my business experience to the fullest.
Skills Profile
A self-starter and quick learner.
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Versatile skill set with experience in Customer Service, Mortgage Banking, and Auto Claims.
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Excellent written, interpersonal, and presentation skills.
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Ability to prioritize and complete multiple tasks.
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Strong Academic training.
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Employment History
Loss Mitigation Specialist, Synovus Mortgage Corporation Dec. 2013 - May 2014
Birmingham, AL
Worked out complex alternatives to foreclosure.
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Performed reviews and negotiations of delinquent mortgage loans.
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Resolved complex financial issues to provide borrowers with pre-foreclosure lending solutions.
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Proposed workouts to resolve past due and or current mortgages.
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Identified issues and training opportunities to manage overall business more effectively.
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Mitigated all potential losses within an acceptable range.
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Foreclosure Specialist, Sirote & Permutt, P.C. Nov. 2009 - Dec. 2013
Birmingham, AL
Reviewed the foreclosure file prior to the foreclosure sale to ensure that all legal and client
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requirements had been met.
Checked bankruptcy filings to ensure that the court approved the Motion to proceed with
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foreclosure or that the property was otherwise surrendered.
Requested proper documents needed for the foreclosure from our clients.
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Reviewed bidding information provided by clients for the foreclosure sale.
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Handled invoicing for every foreclosure sale, including calculating attorney fees, auctioneer fees,
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publication costs, county recording fees and the cost of our title work.
Prepared foreclosure deeds for recording.
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Processed payments from third party foreclosure sales.
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Updated clients on the status of the foreclosure and advised clients of the sale results in the client
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websites.
Customer Service Representative, XYZ Two Way Radio Service, Inc. May 2009 - Oct. 2009
Brooklyn, NY
Conferred with customers by telephone in order to provide information about products and
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services, to take orders or cancel accounts, or to obtain details of complaints.
Kept records of customer interactions and transactions, by recording details of inquiries,
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complaints, and comments.
Resolved customer service or billing complaints by performing activities such as refunding
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money and adjusting bills.
Checked to ensure that appropriate changes were made to resolve customers’ problems.
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Adjuster, Nationwide Mutual Insurance Jan. 2006 - May 2009
Birmingham, AL
Material Damage Adjuster, June 2008 - May 2009
Determined proper policy coverage, and where necessary, investigated, evaluated, negotiated and
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equitably settled all assigned material/physical damage claims in accordance with company
policies and procedures.
Participated in preferred shop/direct repair shop claims management process.
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Planned and executed all time schedules necessary to promptly and effectively conclude all
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assigned cases.
Authorized and/or approved all claims payments within the delegated authority or within the
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maximum limits as outlined in company policies and procedures.
Prepared and submitted initial and follow-up reports of findings and action taken on each
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assigned claim.
Submitted expense reports and other administrative reports as required.
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Properly maintained all assigned company equipment.
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Claims Adjuster, Jan. 2006 - June 2008
Determined proper policy coverage and applied them where necessary.
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Investigated and evaluated all information to determine how claim should be handled.
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Interviewed policyholders, claimants, and witnesses to gather pertinent information.
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Established and authorized reserves and claims payments within the delegated authority.
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Initiated and conducted follow-ups via proficient use of claims systems and related business
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systems.
education
Bachelor of Arts, 2005
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University of Alabama, Tuscaloosa, AL
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Major Field: Criminal Justice
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Minor Field: Computing Technology and Applications
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Overall GPA: 3.327
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Contact this candidate