Customer Service Management

Janet Finamore

#*** **** ******** ****** • Vancouver • BC • V6G 3A3

Cell: 604-***-**** • Email: *****.*********@*****.***

Profile Summary

Event Management Graduate with 10 years of retail customer service experience and

•

striving to be an Event Coordinator.

Solid understanding of generating and managing a critical path and a marketing plan.

•

Experienced in creating critical path, marketing plan and proposals

•

Worked with wedding décor, market research and meeting tight deadlines

•

Relevant Experience

• Venue Operations Support

TED Conference – Provided ‘white

glove’ service to high profile guests and

speakers, responsible for sections of March 2014

theatre seating for large number of Vancouver, B.C.

attendees and efficient tidying up of

theatre floor after each session

• Coordinator & Day Of Supervisor

Private Wedding – Supervised

ceremony order of bridal party,

September 2013 – October 2013

wedding photo organizations and

church décor arrangements on the day

of event

Planning & Vendor Research

•

Private Wedding Created a wedding April – June 2013

proposal package within budget and

ideas for venue and décor

Coordinator February – May 2013

•

Private Wedding – Managed wedding

venue meetings and coordinated with

vendors to adhere to traditional custom

Page 2

Janet Finamore

Email: *****.*********@*****.***

wear, timing with photo op

Past Experience

September 2010 – January 2012

Office Administrator:

Burnaby, B.C.

Service Master – Commercial Services

• Office management and key contact for

all customer service inquiries

• Created and sent letters out to clients to

notify of upcoming promotions

• Responsible for shift scheduling and all

appointment bookings for multiple

number of employees

Fashion Consultant: Leone International

• Responsible for Roberto Cavalli; January – June 2010

merchandise management Vancouver, B.C.

• Maintained an excellent relationship

with the buyer (internally) and with

clients to fulfill orders/requests of

particular items

• Utilizing of social media: Twitter,

Facebook, and LinkedIn, to market and

network special events planned for the

company

Education

Event Management Diploma Program

October 2012 – September 2013

The Art Institute of Vancouver

Janet Finamore

#315 1730 Pendrell Street • Vancouver • BC • V6G 3A3

Cell: 604-***-**** • Email: *****.*********@*****.***

Bachelor Degree in General Studies

January 2005 – October 2009

Simon Fraser University

Relevant Qualifications

Proficient to intermediate knowledge of Intermediate to advance knowledge in

• •

MS Office Suite (Word, Excel, using Search Engines and Internet

PowerPoint) & MS Outlook

Meticulous eye for detail in client

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Fluent in Korean

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relations & schedule management

Memberships

Meeting Professional International (MPI) – Vancouver Chapter

http://www.mpibcchapter.com/

Contact this candidate