Customer Service Representative

Moneka R. Robinson

Phone: 832-***-****

Email: **.*******@*****.***

Profile

I am a highly experienced reliable and responsible customer service representative with

expertise in all aspects of customer service functions. I am always open to learning and

experiencing new things. I work very well with others, and am seeking a position where I

may exercise my skills, while utilizing my talents to become a valuable asset to your

facility.

Work History

Conns Warehouse

12/2013-2/2014

Customer Service Rep

• Handle large volume of inbound phone calls

• Support delivery teams as they deliver product to customers and make pre-delivery calls to

customers.

• Provide problem solving with customers in a professional manner.

Wilson Auto Storage

1/2010-5/2012

Secretary

• Perform cashier duties and customer service

• Process payment for impoundment

• send out notification, and inspect all vehicle coming in and going out

• bookkeeping, filing, and bill payments

United Healthcare

08/2008-12/2009

Claims Customer Service Rep

• Respond to complex customer calls Resolve customer service inquiries

• Benefit and Eligibility information, billing and payment issues

• Processes claims according to specified procedures and standards, meeting all position

production and quality standards.

• Refer complicated claim situations to the various areas, outside firms and organizations.

• Analyzes and resolves problems from customers and providers.

• Authorization for treatment, Explanation of Benefits (EOB)

I.R.T

6/2006-12/2007

Customer Service rep

• Receive and dispatch roadside assistance

• Contact customers and service providers

• Present detailed information to service providers

Vaccines for Children

January 2005-2010

Volunteer

• Data Entry

• Monthly Reports

• Distributing vaccine

• Shipping and Receiving

• Customer Service

Education

8/1998-5/2002 Ross Sterling High School Houston, Texas

High school diploma/ All American scholar

5/2003-1/2004 Houston Allied Health Career Houston, Texas

Studied pharmacy tech

Skills

Filing, Faxing, Excel, Mc Word, type 40pm,Store maintenance, Inventory control,

Customer service, Fast learner, Problem solver, Multi-line phone usage, Strong

organizational skills, Conflict resolution, Listening skills, inbound and outbound call

center experience, and data entry

Contact this candidate