Security Customer Service
Resume:
SHANNON FAILOR
** *. ********* ****, ********, PA, 17013
717-***-****, **********@*******.***
SUMMARY
INFORMATION SECURITY professional with extensive background in identity and access
management. Adept at learning and applying new skills and technologies. Accustomed to supporting
users at all organizational levels. Experienced with project consulting, role based security model, and
business applications development. CORE Skills:
Security Consulting Problem Resolution Disable and Delete
Database Security Technical Support Accounts
Project Management Creating Login Accounts Reset Passwords
Role based security Grant/Revoke Permission Multi-tasking
Policy Compliance Access
TECHNICAL EXPERTISE
ACF2 IBM TSO ISPF-PDF Active Directory
SAM Jupiter Identity ETF/A-ACF2 Unix/Linux
Management software DB2 Microsoft Office Suite
PROFESSIONAL EXPERIENCE
HIGHMARK, Camp Hill, PA 1995- 2014
A national health and wellness company that serves 33.5 million people across the United States.
Senior Data Security Consultant (01/2006 – 02/2014)
• Coordinated and implemented onboarding of all user and resource security
accesses for Application Service Provider (ASP) business, vendors, business
partners and subsidiaries.
• Designed and developed initial role based security for internal users and ASP
business associates. Created and implemented procedures for role lifecycle
maintenance.
• Created the security request system used by all internal and external users.
Earned ISG Team Excellence Award at the completion of this project.
Data Security Analyst II (03/2003 – 01/2006)
• Achieved complete user conversion to SAM Jupiter Identity Management software
as a single point of user and access management.
• Conferred with users to discuss issues such as computer data access needs,
security violations, and programming changes.
• Trained users and promoted security awareness.
• Participated with security manager in the development of institution wide security
policies and procedures to safeguard computer files against accidental or
unauthorized modification, destruction, or disclosure and to meet emergency data
processing needs.
SHANNON FAILOR Page Two
HIGHMARK,continued
Data Security Analyst (06/1999 – 03/2003)
• Participated in a Team Project Review to provide recommendations on weekend
work, rewards/recognition and telecommuting. Earned Team Excellence Award at
the completion of this project.
• Organized processing user requests for access to Mainframe, LAN, Oracle and
Unix/Linux platforms. Utilizing Computer Associates ACF2 for mainframe security
administration and SAM Jupiter to create and administer user access accounts for
LAN, Oracle and Unix/Linux applications.
• Reviewed violations of data security procedures and discuss with violators to
ensure violations were not repeated.
• Modified computer security files to incorporate new software, correct errors, and
change individual access status.
• Assisted users, management and other technical support personnel with analysis
and resolution of security and network related access problems.
EDI Support Specialist (10/1995 – 06/1999)
• Processing authorizations for electronic billing and Blue Shield inquiry applications
• Problem solving issues with providers, vendors and billing services
• Providing support for phone analysts
CONTINUING EDUCATION / TECHNICAL TRAINING
• Annually – Security & Privacy Training
• Highmark & subsidiaries HITRUST Essentials
• ISG University Core Curriculum; Staff Competency Program Level I; and Staff
Competency Program Level II.
• eTrust CA-ACF2 Security: Advanced Technical; Intermediate Administration; Security for
z/OS,
• Network Security, Penn State Harrisburg Continuing Education
• (ISC)2 Certified Information System Security Professional Overview, Intense School
• CSI Computer Security Conference, 2003
- Protecting the Homeland: Security and Technology
- Certified Professionals & Professional Certification
- CISSP: Certified Information Security Systems Professional
- Security & Outsourcing: Managing Managed Security Services
- Customer Service for the Information Security Professional
- Managing Compliance to Complex Security Requirements
- Automated Security Auditing: Putting Security Policies to Work
• EKC Security & Audit Training – ACF2 Security for UNIX System Services
• Fundamentals of UNIX, Productivity Point International
• Dale Carnegie Training, B.E.Bresnick & Associates, Inc.
Contact this candidate