Customer Service Representative

Ngieo 'Paige' Murphy

**** **** ***** **., *** Vegas NV 89139

(C) 702-***-**** (E) ***********@*****.***

Customer Service Representative Client Relations Call Center Experience

Customer Service

• Consistently received positive feedback from guests and created repeat business by developing long

term relationships with customers.

• Handled guest complaints, maintaining a positive dining experience for all rest.

Monetary Transactions

• Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

Telephone Service

• Professionally processed 40+ calls per day, providing information and service to

ensure customer satisfaction.

Work Experience

10/2013 12/2013 TELUS, International Las Vegas, NV

Call Center Agent

Took inbound calls for providing service and information, provided callers with correct

information based on services offered, resolved customers’ issues over the phone,

escalated calls to correct department using multi line phone, maintained call logs,

and scored above average on customer quality.

09/2012 10/2013 Target Las Vegas,

NV

Sales Floor

Computed sales prices, total purchases and processed payments. Described

merchandise and explain operation of merchandise to customers. Maintained

knowledge of current promotions, policies regarding payment and exchanges, and

security practices. Placed special orders and called other stores to find desired items.

Administered all point of sale opening and closing procedures.

05/2011 09/2012 Agency Insurance Resolutions North

Las Vegas, NV

Consultant, Customer Service Representative

Greeted customers entering the store to ascertain what each customer wanted or

needed. Worked as a team member performing cashier duties, product assistance and

cleaning while providing excellent customer service. Promptly responded to general

inquiries from members, staff, and clients via mail, e mail and fax.

04/2011 09/2012 Allure Gardens Las Vegas, NV

Server

Consistently provided friendly guest service and heartfelt hospitality. Promptly and

empathetically handled guest concerns and complaints. Prepared and served

beverages such as coffee, tea and fountain drinks. Performed general maintenance

duties, including mopping floors, washing dishes, wiping counter tops and emptying

grease traps.

04/2011 07/2011 Gizmobies, Inc Las Vegas, NV

Production Assistant

Inspected finished products for quality and adherence to customer specifications.

Changed equipment over to new product. Responsible for achieving production

requirements. Packaged, prepped, and inspected all product before shipments.

Educational Background

2016 Southern New Hampshire University, Las Vegas, NV

Political Science

Bachelor of Science

• Internship: Ron Paul 2012 Presidential Campaign

Relevant Coursework: Statistical Reasoning for the Behavioral Sciences, Social

Psychology, Sociology, Political Science

2011 Rasmussen College, St. Cloud, MN

Biology

• Trained in Medical Billing and Coding, Medical Terminology

• Coursework in Business, Accounting and Healthcare Administration

Dean's List

Summer 2011, Fall 2011

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