Customer Service Sales

Ana B Torres

*** ********* **. ********, ** 75069+469-***-**** + ***********@*****.***

EDUCATION UNIVERSITY OF NORTH TEXAS, DENTON, TX

Bachelor of Arts in Converged Broadcast Media-2013

Minor Spanish

RELATED COURSE WORK

• Media Topics

• Digital Media Writing

• Media Ethics

• Media law and regulation

• Media management

PRACTICUM SKILLS

• Advanced Broadcast Media Practicum

• Broadcast Media Practicum

• Interview and Performance

Practicum Experience

• Edited film on final cut and adobe premiere

• Cut, logged, input music and audio track on for news packages

• Shot live stand ups

• Interviewed and performed live on camera

• Adjusted light, angle, and exposure on camera

• Prepared logical shot sequence, voice over, B roll, and sound bites

Internship experience with F.A.M.E M.C

• Wrote articles

• Attended fashion and entertainment events

• Prepared and performed interviews

SKILLS

Computer: Microsoft word, Microsoft Excel, Microsoft PowerPoint, proficient in Adobe premiere editing systems, and

Final Cut Pro

Language: Fluent in Spanish

WORK EXPERIENCE

Walgreens, McKinney, TX 01/2010-Present

Photo Tech

• Great Customer Service

• Handling cash transactions

• Balance cash and check receipts at the end of each shift

• Work with team members to complete a task

• Communicate with customers over the phone

• Stock merchandise and displaying new merchandise

• Train new employees

• Help customers on photo kiosk and explained how the photo kiosk works

• Process photo orders and film in a timely manner

• Develop ways of fixing or editing photos for customer needs

• Assist pharmacist with Spanish translation

• Maintained sales floor/face merchandise

Plaza Thrift, McKinney, TX

Sales Associate 01/2003-04/2009

• Assisted customers with purchased items

• Efficiently handled financial transactions

• Processed checks

• Maintained and organized the sales floor

• Managed cashiering activities in areas of purchasing, returns, exchanges, and enforced store policies

• Utilized interpersonal skills in solving customer complaints and devoting customer satisfaction

• Suggested, hand picked, helped find merchandise based on customer needs and wishes

• Enforced and explained store policy to customers

Wal Mart, McKinney, TX 09/2006-04/2007

Cashier

• Balanced cash receipts of business

• Provided awareness of ongoing sales, clearance and promotions

• Informed customers about policies pertaining to payments, refunds, and exchanges as well as security

measures

• Developed and maintained positive relationships with customers

PASAR, Plano, TX

Activity Specialist 09/2006-03/2007

• Monitored children during recreational activities indoors/outdoors

• Assisted teacher with daily tasks like after school homework and tutoring

• Organized and distributed the children’s snacks

• Planned daily tasks with other specialists

• Took attendance and supervised children in gym, cafeteria, classroom, and hallway

Contact this candidate