Customer Service Administrative Assistant

Valerie Simmons

SUMMARY

Dedicated professional experienced in Customer Service, Inbound/ Outbound Calls, Accounts Receivables, Accounts

Payable, and Administrative Assistant to the multiple C Level Executives. With Crisis Assistance Ministry, I

alphabetized and reorganized their filing system taking a five-step process and converting it a one step process.

WORK EXPERIENCE

Innisbrook Corporation, Greensboro, NC 2013-2013

Customer Service Rep

Answer 100-150 inbound calls on a daily basis from parents, customers, and sales reps

Utilize proper sources to help resolve parent, customer, and sales rep issues while on the phone

Process correspondence received from parents, customers, and sales reps who are inquiring or have questions

about their fundraiser orders or registrations on a daily basis

Receive on-line payments for fundraiser orders and payments

Toggle between multiple screens to assist individuals with different inquiries

Provide great energetic customer service to individuals with order and registration concerns

Analyzes information from customers using various computer systems

Identifies and authenticates callers using proper procedures

Process information into various computer systems based on the customer's inquiry

Crisis Assistance Ministry, Charlotte, NC 2011-2012

Administrative Assistant/Accounts Receivable/Customer Service

Support coordinating supervisor, financial supervisor, and three executives

Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying

solutions for coordinating supervisor

Prepare and modify documents including correspondence, reports, drafts, memos and emails

Open, sort and distribute incoming donations for financial supervisor

Coordinate and maintain records for staff, telephones, and donations

Receive and verify invoices and requisitions for goods and services

Prepare, verify, and process invoices and coding payment documents

Prepare batches of invoices for data entry

List all vendor checks in the log book

Prepare manual checks as and when required

Print and distribute monthly financial reports

Twinkling Tots, Inc., Greensboro, NC 2006-2010

Data Entry/Administrative Assistant/Customer Service

Prepares source data for computer entry by compiling and sorting information

Enters customer and account data by inputting alphabetic and numeric information on keyboard according to

screen format

Verifies entry data by reviewing, correcting, deleting, or re-entering data

Generates Excel reports and checks for accuracy

Keeps track of received data and source documents

Prepares and sorts source documents, identified and interpreted data to be entered

Reviews and makes necessary corrections to information entered

Generates reports and responds to inquiries regarding entered data as requested

EDUCATION & TRAINING

B.S., Accounting, North Carolina A&T State University, 2010,

MBA Accounting*, Keller University, 2012-Present

COMPUTER SOFTWARE

Microsoft Word, Excel, Access, PowerPoint, Microsoft Windows XP, Outlook Express, Visual Basics, Raiser’s Edge,

QuickBooks, ICE (Prime)

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