Customer Service Representative
Resume:
SHYESHIA JOYCE
• ********@*****.***
Career Objectives
Seeking a customer service position that I can utilize my skills and gain more experience
Summary of Qualifications
Child Care Workers 8yrs 0 mos
Customer Service Representatives 5yrs 0 mos
Healthcare Support Workers, All Other 4yrs 0 mos
Receptionists and Information Clerks 6yrs 6 mos
Personal and Home Care Aides 4yrs 0 mos
Waitresses 6mo
Education
Major: Bachelor degree in Nursing (still pursuing)
HCC community college
August-2013 to present
Work History
APAC
Customer service representative
July-2013 to present
Provides a variety of customer services through inbound calls, Resolves customer questions, complaints,
and requests. Provides pricing and delivery information, and processes orders. Record and verify names,
addresses, purchases, and specific feedback of customers to maintain an accurate customer list. Enter all
data into computer. Educate and/or sell the client's product or service to the customer. Contacts
customers to gather market research
Girling healthcare
personal care aid
June 14, 2011-present
Help clients in their daily personal tasks, such as bathing or dressing, light housekeeping, such as
laundry, washing dishes, and vacuuming in a client’s home,Organize a client’s schedule and plan
appointments, Arrange transportation to doctors’ offices or for other kinds of outings, Shop for groceries
and prepare meals, Provide companionship, keep track of when a client’s prescriptions need to be filled
may prepare leisure activities, including exercise, to keep their clients active and healthy
Houston can academy
office assistant
September 2009- May 2012
Filling documents as per the requirement of the office managers or updating files and registers related to
attendance and work of the staff, Sending faxes and making copies in matters related to the office jobs
and related works. Data entry and loading other necessary information into the software programs..
Answering and receiving phone calls. Works of daily errands, Monitoring the order supplies related to the
office, Distributing the incoming mails to the respective staff. Assisting the concerned authorities in
matters related to preparation of annual reports, as well make and receive inbound, outbound calls
Wolfies
waitress
Feb 2012 - May 2012
Collect payments from customers. Write patrons' food orders on order slips, memorize orders, or enter
orders into computers for transmittal to kitchen staff. Remove dishes and glasses from tables or counters,
and take them to kitchen for cleaning, Prepare tables for meals, Present menus to patrons and answer
questions, Explain how various menu items are prepared, describing ingredients, making
recommendations upon request.
Computer Skills
Typing Speed 40wpm
• Apple or Macintosh Computers
• Data Entry Terminal (PDT, Mainframe Terminal, etc)
• Graphics or Drawing Software (Photoshop, etc)
• Peripheral Devices (Scanners, Printers, etc)
• Presentation Software (PowerPoint, Flash, etc)
• Spreadsheet Software (Calc, Excel, etc)
• Utility Software (Virus, File Compression, etc)
• Word Processing Software (Word, WordPerfect, etc)
Contact this candidate