Customer Service Administrative Assistant
Resume:
Binita Matthews
Page *
Binita L. Matthews
*** **** ********* ****, ********, VA 23222
804-***-**** Alternate 804-***-****
**************@***.***
QUALITY CUSTOMER SERVICE PROFESSIONAL
Profile More than ten years successful experience in customer service and support environment with
recognized strengths in account maintenance, problem solving and trouble-shooting.
Ability to motivate customer service employees.
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Excellent working knowledge using Lotus 1-2-3, Microsoft Excel, WordPerfect, Microsoft
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Word and PowerPoint.
A team player, acknowledged as a “Quality Customer Service Professional.”
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Assisted office manager with processing payroll, payroll tax reports, filings, while
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Maintaining and updating accurate inventory.
Capability to handle a high stress environment with little or no supervision.
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Greets clients professionally to provide referral sources to appropriately regarding
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service appointments.
Strong interpersonal skills with the ability to communicate effectively in a professional
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environment.
Synopsis of
1. Reactivated key accounts using persuasion/mediation skills in collection of past due
Achievements
accounts.
2. Created customer satisfaction survey, reducing potential problems.
3. President’s Honor’s List, Kaplan University – July 2010
4. Dean’s List, Kaplan University – June 2011
5. Re-Entry to Workforce Workshop Training Certificate (Goodwill Resource Center)
6. Bondable with The Federal Bonding Program
Employment Aerotek Staffing(Comcast) 2013 - 2013
R ichmond, VA
Call Center Representative (Temporary)
• Provided assistance to Comcast customers in a professional manner over the
telephone using headset in call center environment.
• Processing inbound call request while working independently in a team center
environment.
• Mentally and emotionally capable of handling a high stress environment.
• Answered inquiries by clarifying desired information, completing transactions and
forwarding request using word processing data bases, while toggling screens.
• Sold Comcast services by up selling accounts and explaining new features.
• Fulfill customers request by exchanging information, processing orders through
several billing systems, and taking payments.
Chamberlayne Auto Sales 2012 - 2012
Richmond, VA
Binita Matthews
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Sales Administrative Assistant/Collections
1. Answer inbound customer service calls with a warm and courteous greeting
using good listening skills.
2. Collected payments on outstanding accounts, maintaining constant contact to
insure the fulfillment of payment arrangement commitments.
3. Assisted three sales professionals, updating individual accounts with the ability
to multi-task and manage time effectively.
4. Responsible for working necessary overtime hours to cover business needs.
Greater Richmond Convention Center 2009 - 2009
R ichmond, VA
Customer Service Representative
• Work with at least seven sales professionals, responsible for seven individual and
corporate accounts.
5. Quickly and effectively solving customer challenges through the use of good
listening skills.
6. Typed and implemented procedures for the distribution of the signage throughout
the building using Mail Merge and Power Point programs.
7. Maintain quality control/satisfaction records, constantly seeking new ways to
improve customer service.
8. Answers inbound customer service calls with a warm and courteous greeting in a
timely manner.
9. Responsible for pleasantly greeting customer in a timely manner, both in person and
over the telephone.
Johnson Community Bonding,LLC 1997 - 2007
Highland Springs, VA
Administrative Assistant/Collections
1. Researched files for location of bailer and co-signers’ current information seeking
outstanding payments resolution strategies.
2. Maintained customer database through accurate data entry using spreadsheet
format. Updated customer contact information and financial data using
mathematical calculations.
3. Received inbound calls to resolve basic and routine customer concerns in a timely
and professional manner.
4. Provided dependable service while being available, open to the customer request
and concerns.
5. Processed Warrant-In-Debt and Garnishment through General District court, Civil
Division for unpaid balances, collecting over $2,000 in payments in a thirty day
period.
6. Ordered supplies, purged old files, made travel arrangements, maintained office
calendar events, schedule meetings for Owner and Office Manager.
Education Kaplan University, F t. Lauderdale, FL 2 010 - 2013
Associate of Science: Medical Office Management
Binita Matthews
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