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Project Manager Customer Service

Location:
United States
Posted:
May 22, 2014

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Resume:

RON LAMBERT

*** **** **** **.

Kansas City, MO **114

913-***-****

acd84j@r.postjobfree.com

SUMMARY

IT Project Manager accustomed to leading and setting initiatives as well as

in identifying goals and requirements to develop innovative systems and

procedures that would optimize delivery of customer service and expand

profit. Recognized for demonstrating project management skills to

consistently deliver complex, large-scale projects on time and within

budget through use of multiple technologies. Committed to attaining pre-

established goals by providing hands-on expertise in all phases of the

Project lifecycle as well as forming competent team and cultivating

positive relationships.

Career Overview

Project Management Customer Relationship Management

Oversaw Management of multiple concurrent Medium to high complexity

projects while meeting cost and profitability objectives. Provided expert

leadership in ensuring that all resources are well-informed and worked in

concert toward successful project completion. Established and maintained

strong client relationship by rendering excellent customer service and

expert project management.

Professional Experience

IBM Corporation, Leawood, KS 2013-Present

Territory Services Leader

. Responsible for leading and executing IBM Services Strategy across

Kansas/Missouri, including $47 million profit and signings budget.

. Drive/lead complex transformational projects to solve complex business

challenges across the enterprise.

Global Business Services: ERP consulting, implementation, Strategic

Outsourcing, Strategy & Change, Mergers & Acquisition.

. Global Technology Services: Cloud Based Services, Server

virtualization, Business Continuity & Resiliency Services, Help Desk,

Managed services, Security, Workplace Services, BYOD, Mobility.

Project Manager Columbia, MO 2012-

2013

. Developed full-scale project plans and associated communications

documents.

. Demonstrated ability to manage multiple concurrent remote projects

with multicultural teams of engineers, partners and customers.

. Experience with formal project management processes and methodologies.

. Experience managing projects involving multiple stakeholders in the

customer environment.

. Knowledge of mobile data architecture and services.

. Experience with business consulting and requirements gathering.

. Tenacious approach - resilient in the face of setbacks, maintains

positive approach.

. Self-motivated and self-starter - able to work and produce results

under own initiative.

. Innovative free thinker - finds better ways of executing tasks.

. led concurrently 11 projects from RFS to Steady State - SO, BCRS,

Cloud, Public and Private, Pureflex, Purescale implementation.

. Managed within each project, 3 to 15 resources at any given time.

. Projects include Server Builds, relocations, Mainframe performance

management.

. Ran a major Proof of Concept project as frontline to the Customer

acting as a key focal for moving the Proof of Concept to a WIN status.

. Received praise from 1st through 4th line Management as well as

Customer and Service line Management for completing a crucial

Mainframe project on time and without incurring fees associated with

major Service Level agreement penalties associated.

Volt Inc., Overland Park, KS 2010-2012

Business Development Representative

. Opened 12 new accounts

. Created a revenue stream of $400,000 in 4 months; growing to

1.5million in stream revenue

. Brought Value add to the existing Territory growing the existing

business by 20%

IBM Corporation, Kansas City, MO / Atlanta, GA 1998-2010

Client Executive (2008 - 2010)

. Drove annual sales revenue, finishing at 104% of sales in Q1 of 2010

and 107% in 2009.

. Generated 122% of quota in 1H'09.

. Led Kansas and Missouri SMB territory in 1H 2009 and the

Atlanta/Industrial territory in 2010.

. Handled the promotion and selling of hardware and software products

and services.

. Attained an outstanding profitability by collaborating with four

inside sales representatives involved in the retail, banking,

industrial, and healthcare sectors.

. Tracked and managed unassigned new business accounts and developed

pipeline across all platforms.

Delivery Project Manager, Overland Park, KS (2002-2008)

. Successfully managed multiple IT implementation projects around

hardware, software and IT services for various large enterprise

accounts.

. I Worked individually or as part of a team to provide project

execution on client engagements

. I contributed to strong client relationships through positive client

support and sound expertise

. Utilizing proven tools and techniques, executed project deliverables

in a manner congruent with the client's business objectives

. Directed and managed project development from beginning to end

. Work with client service lead to understand project scope, milestones,

and hardware and software equipment needs

. Developed full-scale project plans and associated communications

documents

. Identified and tracked project issues, providing regular status

updates until resolved

. Served as an escalation point to team members, facilitating prompt and

appropriate responses to project issues and risks

. Proactively managed changes in project scope, identified potential out

of scope activities, and devised contingency plans

. Identified and managed project dependencies and critical path

Customer Engineer, Kansas City, MO (1998-2002)

. Employed functional authority for planning, organization, control, and

implementation of system installation projects.

. Ensured that project staff was coordinated and in accordance with

project requirements.

. Took charge of assigning project personnel to specific aspects of

project.

. Trained in Install, Maintenance, and function of Mainframe, DASD

storage, Networking, Robotics, Servers, AIX, Linux, MVS

Education

Bachelor of Arts in Psychology

The University of Kansas, Lawrence, KS



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