Customer Service High School
Resume:
MONICA C. WARD
St. Louis, MO 63116
***********@*****.***
OBJECTIVE: To obtain a position utilizing my skills, experience, and education
EDUCATION: St. Louis Community College at Forest Park St. Louis, MO
Spring 2012 Currently enrolled in Baking and Pastry Arts courses
Current ServSafe Certification Awarded 02/10/2012
Gateway Institute of Technology High School St.
Louis, MO
Technical Resources Coursework
Graduated May 2008
EXPERIENCE: City Museum St. Louis, MO
November 2012 Floor Staff
Current • Provide excellent customer service
• Supervise activity of guests’
• Help keep museum presentable and safe
Frida’s: A Vegetarian Deli
September 2012 Line Cook University
City, MO
November 2012 • Prepare vegan/vegetarian meals in a timely manner
• Follow recipes
• Ensure that work area is clean and organized
• Prepare necessary items for top line
• Wash dishes
Pi Pizzeria – Mercantile Exchange
May 2012 Line Cook St. Louis, MO
November 2012 • Prepare appetizers and desserts in a timely manner
• Follow recipes
• Ensure that work area is clean and organized
• Prepare necessary items for top line
Marriott International at St. Louis Union Station St. Louis, MO
May 2011 Baker/Deli Attendant
February 2012 • Provide service in Einstein Bros. Bagels
• Ensure that work area was clean and organized
• Prep all food items needed for store
• Follow recipes
• Make sure all food is cooked thoroughly and presented properly
• Provide excellent customer service
HMSHost at Lambert International Airport St. Louis, MO
October 2010 Customer Service Representative
January 2011 • Provide service in Brioche Doree
• Operate cash register and handled monetary transactions
• Prepare and serve food and drink orders
• Follow recipes
• Ensured that store and work area was clean and organized
• Provide excellent customer service
Six Flags St. Louis Eureka, MO
June 2009 Retail Assistant Lead
August 2010 • Manage stores in area
• Keep track of incoming/outgoing stock
• Supervise activity of cashiers
• Open/Close store(s) at appropriate time
• Operate cash register and handled monetary transactions
• Ensure that stand was clean and organized
• Provide excellent customer service
Macy’s – Downtown St. Louis St. Louis, MO
November 2009 Sales Associate
January 2010 • Operate cash register and handled monetary transactions
• Ensure that work area was clean and organized
• Provide excellent customer service
• Keep store presentable to guests
Champs Sports
October 2008 Sales Associate St.
Louis, MO
June 2009 • Operated cash register and handled monetary transactions
• Ensured work area was clean and organized
• Provided excellent customer service
• Keep store presentable to guests
Bethel Lutheran School St. Louis, MO
August 2008 Aftercare Attendant
March 2010 • Supervise activity of children in pre-school-8th grade
• Helped with homework
• Passed out snacks
• Sign out kids when parents arrived
• Monitored play in gymnasium & playground
• Provided excellent customer service
Six Flags St. Louis Eureka, MO
March 2007 Food Service Lead
November 2007 • Operate cash register and handled monetary transactions
• Prepare, cook and serve food orders
• Follow recipes
• Ensured that stand and work area was clean and organized
• Provide excellent customer service
ACTIVITIES/ AFJROTC(c/CAPT, c/MAJ, c/COL)
HONORS: Group Commander- Spring 2008 ; Vice Commander- Winter 2007 ; Operations
Officer- Fall 2007; Cadet Airman of the Month, Senior NCO of the Month,
Officer of the Month, Cadet of the Year, MOAA Award
Varsity Volleyball
Middle Blocker
High School: Academic Excellence, Honor Roll, and National Honor Roll
Work: Employee of the Month for May 2010
REFERENCES: Available upon request.
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