Customer Service Manager

AMBER LYNN GUSLER

*** ******* ****

YORK PA *****

(c) 570-***-**** ***********@*****.***

OBJECTIVE

To obtain a position with a company that utilizes my skills and provides ample opportunities for advancement and growth.

EMPLOYMENT

Weis November 2013 - Present

Bakery Employee York, PA

* Required to work varying shifts to maintain integrity of bakery and products

* Fry, prep, decorate and stock fresh donuts daily.

* Provide excellent customer service and provide solutions for unsatisfied customers.

* Rotate stock and sustain stock on floor

Harley Davidson November 2010 – December 2011

Security Guard York, PA

* Maintain proper control of facility and employees.

* Ensure integrity of buildings and facility while performing duties.

* Worked closely with general public as well as employees providing customer service.

United States Army July 2006 - Present

Automated Logistical Specialist (92-A10)

* Responsible for all vehicles including maintenance, replacement parts, hazmat and computer work

* MP Certified

* Successful Deployment(s)

* Detainee Training

Wawa March 2007 to Jan 2008

Shift Manager Claymont, DL

* Management of staff working on shift

* Counting Safe

* Responsible for overseeing shift change

* Working and coordinating vendors and products

* Performed and oversaw money transfer during shift change

* Worked closely with general public as well as employees providing customer service.

EDUCATION

ITT Technical Institute April 2010 to July 2012

Associate in Specialized Technology Degree, Criminal Justice Harrisburg, PA

* Maintain a 3.36

* Multiple Honors and Highest Honors awards

SOFTWARE/SYSTEM SKILLS

Regular computer interaction through employment and college.

ULLS-G SAMMS-E SCP-13

Microsoft Office: Including Word, Excel & PowerPoint

Latent Finger Printing, PSI Reports, Interviewing and Interrogation

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