Quality Assurance Engineer
Resume:
ROBERT E. FENCSIK
***** ******* ***** ***** ***** Royalton, Ohio 44133-2603
**********@***.***
PROFESSIONAL SUMMARY
Business Analyst/Quality Assurance Analyst/Testing
Coordinator - 17+ years of experience designing,
developing and deploying test strategies, plans,
cases and scripts; identifying and resolving
defects/problems, data automation, and ensuring
standards, methodologies and processes are followed.
Has led teams of 6 testers performing regression,
functional, stress/load testing, black box etc. for
web, API, client/server and mainframe -based
applications.
TECHNOLOGY SUMMARY
OS/390, HP/UX/AIX, Windows 2003/2000/NT/XP/Vista/7/8,
UNIX, LINUX Microsoft .NET/DNA; Oracle, Informix,
IDMS, DB2, IMS, SQL, Query Analyzer, Iopus IMacros,
Mercury Test Suite: Quality Center 9.2/10/11, Quick
Test Professional 9/10, UFT 11,WinRunner, LoadRunner,
Test Director, Rational Test Suite: Rational SQA
Robot, Team Test, Load Test, Performance Studio, Silk
Test, Groove, Support Magic, Sea Gate/Test Track,
TEAM, CVS, SourceSafe, MS-Office, MS-Project, Lotus
Notes, Lotus SmartSuite, Remote Desktop, Application
Lifecycle Management 11, Clarity, Toad, and an
understanding of Visual Basic, ASP, C#, and .NET
framework for scripting purposes. Also worked in
Agile/Scrum methologies.
EXPERIENCE
August 2012 to February 2014 Asurint - Cleveland Ohio - Lead Software
Quality Assurance Test Engineer
As Lead Software Quality Assurance Test Engineer, my requirements were to:
. Create and implement the Quality Assurance
processes and procedures
. Create and implement a change control process
. Create and implement a code elevation process
. Create and implement a defect tracking process
. Create a Production Support Team to deal with
critical Production issues
January 2012 to May 2012 PNC Bank - Cleveland, Ohio - Testing
Coordinator
As a Testing Coordinator, my requirements were to:
. Create the folder structures with the ALM tool
for Test Plan and Test Lab
. Create, execute, and update the test cases ran
for the various work streams
. Initiate requests using Clarity for new users,
then add them to ALM and give them the
permissions needed for defect tracking and test
execution
. Update defect status and create reports for
daily meetings
. Implement approved changes made to ALM format
for users and projects
. Validate testing evidence for the Change
Advisory Board
September 2010 to December 2011 Innovative Process Administration\Mercer
- Brecksville, Ohio - Quality Assurance Specialist
As a Quality Assurance Specialist, my requirements were to:
. Develop and implement the overall automated
regression testing using Quality Center and
Quick Test Professional
. Development and execution of manual and
automated test scripts for the Back Office
project including HRIS, Payroll, and
Operational Reporting using Agile methodology
. Assigned to Performance Team to ensure system
would meet the needs and stress as new clients
were introduced
January 2010 to March 2010 Xchanging - Solon, Ohio - Quality Assurance
Tester
As a Quality Assurance Tester, my requirements were to:
. Create QA test plans and test scripts from
approved A&D documentation for web-based and
Power Builder applications
. Execute QA test plans and tests scripts in Test
environment for web-based and Power Builder
applications
. Report and track defects and issues for
retesting
. Create User Acceptance test plan and test
scripts
ROBERT E. FENCSIK PAGE TWO
EXPERIENCE (continued)
August 2009 to October 2009 Jones Day - Cleveland, Ohio - Quality
Assurance Specialist
As a Quality Assurance Specialist, my requirements were to:
. Assisted in the testing and validation of the
upgrade from Microsoft Office 2003 to Microsoft
Office 2007 in an XP environment
. Assisted in the testing and validation of the
upgrade from Lotus Notes 6.5 to Lotus Notes 8.5
. Assisted in the testing and validation of the
Legal MacPac application in conjunction with
the upgrades to Microsoft Office 2007 and Lotus
Notes 8.5
. Update defect tracking using Quality Center 9.2
March 2008 to December 2008 Sirva Relocation - Independence, Ohio - Senior
Test Analyst
As the Senior Test Analyst, my requirements were to:
. Review, correct, and approve changes to the
Technical Specifications documentation relating
to the Client Connection application
. Create test cases based on changes requested by
clients
. Coordinate and update defect tracking for the
Client Connection application
. Work with development team to ensure the best
technical solutions
. Test and validation of all code and database
changes
. Testing and validation of data extractions
between other critical applications
. Create and install automated validation
procedures
February 2006 to January 2008 Telsource Corporation - Strongsville,
Ohio - Business Analyst
As the Business Analyst assigned to Services Management, my requirements
were to:
. Assist the departments to create their
processes
. Ensure the systems support departmental
processes
. Write specifications for system and process
changes to comply with departmental processes
. Automate departmental processes
. Work with programming management to ensure the
best technical solutions
. Test and validation of all code and process
changes
. SQL database validations using Query Analyzer
. Assist in training
. Act as second level user support
January 2000 to February 2006 Independent Consultant - Cleveland, Ohio
area - Quality Assurance testing and coordination
Performing Quality Assurance Coordination, Testing, and Data Automation for
the development of software life cycle processes
for organizations in Northeast Ohio:
. Coordinated the data automation and developed
test scripts for the Enterprise version of the
Talon Enterprise System being deployed to the
Harley-Davidson Dealerships both nation-wide and
overseas using Quick Test Pro, Test Director,
and Multi-Test Manager in a Remote Desktop
environment.
. Coordinated the testing processes for the Oracle
upgrade used by the 11 applications that were
not being included in the Ellipse upgrade for
Cleveland Cliffs in a multi-tiered server
environment.
. Developed test scripts and performed
functionality, black box and load testing for a
Windows web-based product at Progressive
insurance. Automated testing was undertaken with
WinRunner and LoadRunner.
. Executed manual regression and functional
testing for a .Net web-based product for OE
Connections. This product is used by companies
to order auto parts through the major car
manufacturers and dealerships.
. Developed a proposal for Mortgage Information
Services Inc. to define and implement software
development life cycle processes from conception
through coding, testing and training.
ROBERT E. FENCSIK PAGE THREE
EXPERIENCE (continued)
January 2001 to January 2002 American Greetings.com - Cleveland, Ohio -
Quality Assurance Leader
Initially hired as a change control coordinator (Robert Half) and after 4
months was hired full time as the Quality Assurance Leader:
. Responsibilities included the movement of
database, code, and graphics from the
development to the testing environments; the
creation of test strategy, plans, cases and
scripts; the leading of a team of testers (3-4);
the testing of all changes; and moving approved
requests to the live production environment
which consisted of over 200 web servers.
. Designed and setup of the automation processes
and the coordination of project testing between
the various departments of the company and the
Quality Assurance Team.
. Testing included hardware and software
configuration for the automation PC's using
various operating systems (Windows 95, 98, NT,
ME, 2000, and XP) and browsers (versions of
Internet Explorer, Netscape, and Opera),
creating, testing, and debugging of automated
scripts using WinRunner and Silk Test, and test
plan development and reporting.
. Assisted in the installation of the web-based
problem tracking system (Sea Gate/Test Track)
using a Microsoft IIS server.
February 1997 to February 2000 Alltel Corporation - Twinsburg, Ohio -
Senior Quality Assurance Analyst/Project Leader
Hired as an Operations Analyst and after 4 months was promoted To Sr. QA
Analyst and in another 4 months was promoted to Sr. QA Analyst/Project
Lead:
. In 1999 transferred to the Interoperability Lab
and became responsible for leading the
activities of one or more QA tests; the day-to-
day activities of staff (3-5 testers) and
project team members; the planning (MS-Project),
coordination and managing of QA projects; and
the creation of test plans. In addition was
responsible for the testing of the application
software changes, updates and new releases, and
provided management reporting on QA projects and
activities within the department.
. Performed regression, functional, load and
stress testing on mainframe and client/server-
based applications for internal and client
systems.
. Performed database validations using Query
Analyzer and Enterprise Manager
. Participated in putting together some of the
methodology and standards used in the quality
assurance process.
. Uses Rational's test suite and was certified in
Rational's Performance Studio.
. Prior to 1999 was responsible for leading and
participating in the set-up of all testing
environments (36 separate environments),
applications used, and data as well as the
corresponding application testing for Pinnacle,
Georgetown and Twinsburg Sites.
PROFESSIONAL TRAINING
National Help Desk Institute
Problem Solving Techniques
Fred Pryor Seminar
Managing Multiple Priorities
Neil Whitten Seminar
Managing Software Development Projects
PMP certification class - ESI/G.W.U
Scheduling and Cost Control
United States Navy 1982-1987
Attained the rank of Data Processing Technician
Petty Officer Third Class
Awarded Navy Expeditiary Medal
Received Letter of Commendation
Received C.A.P. Advancement
Received numerous Letters of Appreciation
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