Sales Representative
Resume:
CYNTHIA GALWAY
***** **** ***** **., ********, IL 60051
********@*****.***
PROFILE
Detail and deadline orientated Business Analyst/Manager with proven ability
to analyze, implement, prioritize, coordinate and manage multiple projects
simultaneously. Empowers expertise to provide outstanding communications
with customers, sales representatives, coworkers and vendors while
maintaining a calm and professional demeanor in all situations.
TECHNICAL SKILLS
General Programs: Advanced/Expert MS Access, Excel, Outlook, PowerPoint,
Publisher, Visio, and Word; Basic: FoxPro, Sharepoint, Business Objects
Reporting, Inventory and Industry Specific Programs: Agency Works, AS
400 Mainframe, CompuLife, Coss, Fipsco, Medpack, Sales Menu, SAP, Winflex,
Workstation Advisor Mainframe, Tolas, BPICS
EXPERIENCE
BRAKE PARTS, INC. McHenry, Illinois 02/2014 to
04/2014
Supply Inventory Planner
Analyzed and forecasted demand and inventory for two distributor centers in
aim to convert from Kanban Ordering Systems to Purchase orders for two
domestic plants.
Placed and revised purchase orders as needed for manufacturing orders to be
scheduled.
Acted as main contact and liaison for 173 parts moving from domestic
manufacture to overseas manufacturing, including bill of material transitions,
pricing loads, proper timing of purchase order placement and manufacture
location code changes.
Travelled to distributor center to collect information on manufacturing
practices and ordering needs.
Set up meetings to create more collaboration and efficiencies for S&OP
planning and processes between product management and inventory
management aimed at product cross identification, collaboration on future
inventory needs
Escalated issues that effected service levels to management.
MEDLINE INDUSTRIES, INC. Mundelein, Illinois 04/2007 to
10/2013
Retail Demand Planner 2013-2013
Strove for continuous improvement and development of systematic import
demand and supply planning processes.
Applied statistical models and demand planning logic through analysis of ad-
hoc reports, utilizing pivot tables, vlook ups and formulas from sales history,
market input about promotions, trends, seasonality, and point of sale
information to generate forecasts.
Provided direction through integration of marketing and company Division
plans into SAP, to Shanghai buying group to place orders for the right
quantity to arrive on time.
Analyzed and troubleshot supply chain issues as they occurred including
demand planning inconsistencies, master data errors, item conversion issues,
impractical sourcing decisions, vendor capacity shortfalls, lead time
discrepancies, etc.
Escalated issues that effected service levels to Division and Operations
management.
MEDLINE INDUSTRIES, INC. Mundelein, Illinois
Data Management Analyst 2012-2013
Reviewed enhancements on Items Menu (item set up) application and work with programmers to
implement changes, test changes for completion and correctness, released to internal users,
updated and prepared training materials.
Prepared and maintained Power Point presentations as well as presenting training class to Product
Managers and Support representatives on Item Life Cycle Application.
Wrote ad-hoc queries within FoxPro using SQL language targeted at information governance and
process simplification.
Using System Development Life Cycle (SDLC) conceptualized process and potential application
improvement enhancements, coordinated design efforts with programmer, including parent-child
synchronization efforts, and automatic item kill and change system.
Maintained, processed, and streamlined divisional monthly product base cost changes as
requested by Product and Senior Management.
Documented business processes and flows via flow charting and outline for ease in review and
training, as well as update Standard Operating Procedures with Corporate Quality.
CYNTHIA 815-***-**** Page 2
GALWAY
MEDLINE INDUSTRIES, INC. Mundelein, Illinois (cont’d)
Business Analyst/Sales Support Supervisor 2008-2012
Supervised 4 Sales Support/Product Support Specialists: Interviewed, made
recommendation for hire, conducted performance appraisals and corrective
action, delegated daily workflow, approved and coordinated time off; prepared
quarterly bonuses and monthly team scorecard.
Managed, analyzed, and maintained sales support and divisional technology
enhancements using System Development Life Cycle concepts with key
Information Technology, Quality, Production, and Engineering individuals and
documented new Standard Operating Procedures, included:
o Automated new product upload to SAP from AS400.
o Divisional internet based program designed for ease in product, pricing, and
cross review.
o Team Quoting Software.
Reviewed, approved and troubleshot all quotes, closing paperwork and artwork
files as back-up for Product Managers, prior and after submission to Engineering,
Quality, and Compliance, including verifying all MRP standards were accurate.
Completed high level quotations and RFP bids; researched all avenues to provide
the best pricing to ensure business closure and retention. Made
recommendations to Product Managers and Sr. Management before final
submission.
Created Excel spreadsheet to streamline and reduce errors in closing
documents, utilizing VLook Ups, HLook Ups, Validations etc.; merged onto
Quality Assurance and Production required documents.
Assisted product management on competitive research and reporting; analyzed
new opportunities for promotion, standardization or new marketing efforts.
Created, analyzed, and reviewed for sales force and management ad-hoc reports
for GPO Scorecards and various divisional costing analysis reports, including
over and under absorption from purchase orders from overseas vendors and
made recommendations and changes accordingly.
Established guidelines for sourcing, negotiation of prices, and capture of rebates
onto all quotations, inclusive of large scale RFPs.
Coordinated and performed plant tours of injection and mold machines and kit
processes.
MEDLINE INDUSTRIES, INC. Mundelein, Illinois
Sales Support Specialist 2007-2008
Researched components with vendor’s, prepared and provided quotes, processed closing
documentation according to engineering and quality guidelines, and sales support to American and
Canadian Sales Representatives for stock and custom kits, including patient admit kits, intravenous
kits, dressing change, and custom carafe quotations and mock-ups.
Attended new sales representative training dinners; Assisted in set up and booth presentations
for Urologicals in May 2007; and MPT Promo 12/2007 in Scottsdale, AZ.
Wrote articles regarding products and sales opportunities for company newsletter.
LLA, INC./KEMPER INSURANCE COMPANY Barrington, 09/2001 to
Illinois 01/2007
Marketing and Sales Support Coordinator
Assisted Sales Manager with preparation of quotations, field underwriting; negotiation of policy
provisions with underwriters, agents, and clients; recruiting and training agents; and completing
client applications, Provided inbound and outbound agent support in multi-life-insurance-carrier-
broker-dealer environment.
Maintained Illinois State Life, Accident and Health, and Series 6 and 63 licenses.
ZURICH LIFE ASSURANCE COMPANY Schaumburg, 07/1998 to
Illinois 09/2001
Marketing Support Representative/Software Project 1999-2001
Coordinator
Marketing Administrative Assistant 1999-1999
Insurance Service Representative 1998-1999
EDUCATION
Bachelor of Science, General Management, Minor Economics, Northern Illinois University, DeKalb, IL
AWARDS
Spirit of Caring, Above & Beyond Attitude, Medline Industries, Inc., 2012
Spirit of Caring, Teamwork, Medline Industries, Inc., 2009
VOLUNTEERISM: Medline Activities Committee, 2013
LINKEDIN PROFILE: www.linkedin.com/pub/cynthia-galway/5a/181/360/
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