Customer Service Manager

JOSEPH EDGINGTON

*** *********** ****, ********, ********, 60090

847-***-**** **********@*****.***

PROFESSIONAL EXPERIENCE

Desk Reviewer

Innovation Auto, Rolling Meadows, Illinois October 2008 – April 2014

• Reviewed and rewrote shop estimates to comply with insurance company guidelines and industry

standards.

• Negotiated repair costs with auto collision repair shops nationwide.

• Consistently led team of 49 adjusters in production and cost savings through negotiating labor rates,

alternative parts usage and holding shops accountable for repair times.

Accident Management Advisor/Vendor Coordinator

Donlen Corporation, Northbrook, Illinois May 2006 – December 2007

• Advisor to drivers and fleet managers nationwide.

• Negotiated the most cost effective collision related repairs.

• Recruited and vetted Independent Appraisers and collision repair shops to build a nationwide repair

network.

• Assigned and managed independent appraisers to assure regulatory and industry standard compliance.

• Reduced rental costs by assisting shops in pre-ordering parts and scheduling repairs to minimize repair

times.

• Increased subrogation recovery through improving claim intake report taking to increase accuracy and

other vehicle / driver information.

Owner/General Manager

Pan American Damage Appraisal Services, Mount Prospect, Illinois May 1992 – May 2006

• Owned and operated an independent auto and heavy equipment damage appraisal business serving the

insurance and fleet market.

• Hired and managed eight full time appraisers and two office staff.

Claims Manager

Coronet Insurance Company, Chicago, Illinois January 1980 – May 1992

• Developed policies and procedures for handling large volume of auto claims.

• Authored several policy revisions to adjust exposure based on fraud and technological advances.

• Managed the 28 employee claims staff.

• Led the development of one of the industry’s first Special Investigations Unit focused on identifying and

fully investigating fraudulent and exaggerated claims.

• Assisted underwriters with policy issues and renewals.

• Reduced loss ratio from 91% to 68%.

Estimator

State Farm Mutual, Chicago, Illinois November 1978 – January 1980

• Estimated auto damage for insureds and claimants.

• Negotiated costs and repair times with auto collision repair shops.

• Developed the national pilot appearance allowance program which was credited with reducing claim

costs.

Manager

Elston Auto Rebuilders, Chicago, Illinois June 1971 – January 1978

• Reduced repair cycle times through implementing efficient parts ordering procedures and quality control

measures.

• Increased gross sales from $3.5 million to over $5 million annually.

CERTIFICATIONS

ADJUSTERS LICENSES: Delaware, Idaho, Minnesota, Mississippi, New Hampshire, New York, North Carolina,

Texas

CERTIFICATION: I-Car Platinum

EDUCATION

Earned credits toward a Bachelor of Arts Degree, 1970 - 1972 Loop College, Chicago, Illinois

OTHER

TECHNICAL PROFICIENCIES: Collision damage estimating systems - CCC One, Mitchell Ultramate, Auditex

Microsoft Office applications, ie: Word, Excel and Outlook

MILITARY SERVICE: United States Marine Corps 1967-1970

COMMUNITY INVOLVEMENT

Pan American Civic Alliance, Board Member 1991 – 1999

Assisted and coordinated existing social service organizations to provide housing, nutrition, health, education and

immigration assistance to the Hispanic community.

Contact this candidate