WILLIAM POIRIER

*** ******* ** 401-***-****

Central Falls RI 02863

acd827@r.postjobfree.com

IT CONSULTANT

Fifteen years of experience in field service and desktop support technology

Expertise in Windows Operating Systems, Networking, Troubleshooting and

business/residential High Speed Internet

Offering excellent communication and analytical skills, specializing in

installation, troubleshooting, and repair of a wide variety of consumer and

business computing and entertainment solutions

Self-motivated worker, with a flexible attitude and the ability to

multitask

Customer service analyst with a reputation for satisfying customer needs

while putting customers at ease with new technology

KEY SKILLS

. Windows/MS-DOS Operating Systems

. Software imaging/Symantec Ghost/PC Osmosis

. Server/PC/Thin Client Configuration and Deployment

. Microsoft Office

. Active Directory

. LAN/WAN Networking

. Network Hardware/Software Configuration

. Email Systems

. TCP/IP

. DSL/Cable/Wireless Installation

. CAT5/CAT6 Cable Installation

. Computer Systems and Peripherals Installation/Upgrade

. Custom Computer Design and Creation

. Remote PC Administration (VPN, Remote Desktop Connection, Terminal

Server)

PROFESSIONAL EXPERIENCE

Sullivan and Cogliano

May 2014- Present

Coventry RI

IT Consultant

Performed hardware and software configuration and deployment of Data

Center and Pharmacy computer systems for Omnicare

Windows XP to Windows 7 migration

Worked closely with Omnicare and Compucom help desk personnel to

migrate existing user data

Field Solutions

March 2014 - May 2014

North Attleboro MA

IT Consultant

Deployment and repair of computer hardware, POS systems and Kiosks for

various clients

Provide strategic guidance regarding specific technology solutions

Beacon Systems

September-December 2013

Cranston Rhode Island

Desktop Support Technician

Performed hardware and software configuration and deployment of end

user computer systems for the Department of Human Services of the State of

Rhode Island

Windows XP to Windows 7 migration

Seamless migration of existing user data to new PC's

Verizon Communications

January 2005 - September 2011

Providence Rhode Island

Customer Service Analyst

Provided technical support via telephone and PC to field technicians

and end users of Verizon FIOS services including television, telephone

and high speed Internet

Responsible for training new employees

Tek Systems April

2003-November 2004

Boston, MA/Newport, RI

Computer/Telecommunications Technician

Deployment of end user computer systems and installation, termination

and testing of category 5 data and fiber optics data cables, for NMCI

project at the Newport Naval Station

Decision One

Southborough MA

June 2000-April 2003

Field Service Technician/Senior Customer Service Representative

Lead technician for daily operations of multiple clients and accounts

offering on-site installation and troubleshooting of a wide variety of

technology solutions

Responsible for training new employees

Judge Tech

January 2000-June2000

Providence, RI

DSL Installation

Technician/Temp-to-Hire

Performed installation & troubleshooting of Bell Atlantic DSL service

Interim Technology, Boston, MA

February 1999-January 2000

Technical Support/ Help Desk

Provided support for IBM field technicians for TJ Maxx/Marshalls

Technical Support/ Help Desk

End-user support for CVS Pharmacy's Interactive Voice Response system

CIC Systems

Boston, MA/Charlotte, NC

July 1997-December 1998

PC Configuration/Repair Technician

PC configuration technician for Value-Added reseller

Configured, upgraded and repaired business PC's for clients including

Wal-Mart, MA State Police and Boston University

EDUCATION

Verizon FIOS Customer Service Analyst Training

Verizon Training Center, Providence RI

2005

Segway Certified Repair Technician

Segway Training Center, Bedford NH

2002

Bose Home Theater installation, diagnostics and repair

Decision One Training Center, Frazer PA

2002

High Speed Internet installation, diagnostics and repair

Decision One Training Center, Southborough MA

2000

Hewlett-Packard Technical Service Certificate

Hewlett Packard Training Facility, Charlotte NC

1998

PC Repair/Support Specialist Certificate

Computer-Ed Business Institute, Lincoln RI

1997

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