Customer Service Representative
Resume:
La Shawn D. Johnson
Flint, Michigan 48506
************@****.***
www.msn.com
Objective: Motivated Medical Receptionist/Biller/Health Unit Coordinator/Pharmacy
Technician seeking to obtain a challenging position in a career oriented
hospital/clinic demonstrating my office and computer skills as well as assist in
efficient productive company operations.
Education: Pharmacy Technician Certification Board Flint, MI
Certified Pharmacy Technician January 2013
University of Phoenix Phoenix, AR
Associates of Arts/Health Administration January 2011
Mott Community College Flint, MI
Certificate - Health Unit Coordinator July 2010
Ross Medical Education Center Flint, MI
Certificate - Medical Insurance Billing/Office May 2008
Administration
Experience: Diplomat Specialty Pharmacy Flint, MI
CPhT/Customer Service PCC II August 2012
• Call Center inbound/outbound calls
• Process prescriptions for Immunology, Oncology and Specialty
• Internet navigation, e-mail, fax transmission
• Efficient with Microsoft Word, Excel, PowerPoint and Outlook
Kelly Services Flint, MI
Customer Service Representative March 2012
• Call Center inbound/outbound calls
• Transferring calls to over 200exts.
• Maintained levels of confidentiality per HIPAA law
Certificate: Michigan State Society of American Medical Frankenmuth, MI
Technologist's Annual Conference 2007
• Forensic Pathology
• Immunizations for the Healthcare Worker
References: Available upon request
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