Sales Service Representative

E lkisha L iverman

**** ***** **** ***** ************, NY 11738

Cellular 631-***-****

*********@*******.***

O bjective

Customers Service Representative with extensive experience in developing and maintaining

relationships with internal and external customers. Expertise in handling confidential and

p roprietary information with tact solid judgment. Strong organizational and communication skills in

dealing with management and customers.

Q ualification H ighlights

• Consistently exceeded organizational goals and objectives. The ability to work well with co-

workers and executive management to improve, develop and enhance delivery effectiveness.

Developed and maintained excellent rapport with clients.

• H andled all office functions, with primary focus on administrative support to ensure smooth day

operations.

• Developed the highest standards to organize, monitor and enhance workflow procedures, maintain

accurate records, and f low through on commitments and challenging deadlines

• Advanced keyboarding proficiency, ensuring efficiency and accuracy or data.

P rofessional Exper ience

Loccitane, Huntington Station, NY 2009 to 2011

Sales Associate

• Computed sales price of merchandise.

• Wrapped merchandise.

• I nventoried stock.

• G reeted customer.

• Recommended, selected, and obtained merchandise based on customer needs and desires.

• T icketed, arranged, and displayed merchandise to promote sales.

• F it ted and assisted customers in t rying on merchandise.

• Cleaned shelves, counters, and tables.

• Requisitioned new stock.

• Demonstrated use and operation of merchandise.

• Totaled purchases, received payment, made change, and processes credit t ransaction.

• Described merchandise and explained use, operation, and care of merchandise to customers.

Henry Schein Dental, Woodbury, NY 2007 to 2009

C ustomer Service Representative

• P rocessed customer and account source documents by reviewing data for deficiencies: resolving

d iscrepancies; resolving discrepancies by using standard procedures or returning incomplete

documents to the team leader for resolution.

• P roviding exceptional client service through extensive heavy phone lines and personal contact,

secures information by completing data base backup.

• E ntered customer and account data by inputting alphabetic and numeric information on keyboard

or optical scanner according to screen format.

• O rdered supplies for mailings to customers and divided customers request among data entry

personnel.

• E xtensive knowledge of offices procedures and telephone etiquette. Maintained customer

operations by following policies and procedures reporting needed changes.

• P repared company's meeting and tours.

Norfork Bank, E Northport, NY 2005 to

2007

T eller

• Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily

t ransaction using computers, adding machine.

• Cash checks and pay out money after verifying that signatures are correct, that writ ten and

n umerical amounts agree, and that accounts have sufficient funds.

• Count currency, coins and checks received, by hand or using currency-counting machine, in order

to prepare them for deposit or shipment to branch.

• Examine checks for endorsements and to verify other information such as dates, bank names,

i dentification of the persons receiving payments and the legality of the documents.

• I dentify t ransaction mistakes when debits and credits do not balance.

E ducation

Empire State College 2014

T raining

• Call Center Communication Skills, Metro-One.

• B lood Bourne Pathogens, General Anatomy, Cleaning and Disinfection Sterilization, B radford

H al l.

• CPR & First Aid, A merican Heart Association.

• Techniques for Better Time Management for Effective Administrations Support, O ffice Training.

S kills

• M icrosoft Word, Office, Excel, Power Point.

• I nternet Explorer.

• E thnics and Anti-Harassment Training.

R eferences

Janeth Falconi

Help Suffolk USA

631-***-**** Ext 526

Contact this candidate