Customer Service Administrative Assistant
Resume:
NADINA WHITE
**** * ****** #**, *******, Ca
*******@*****.***
Summary
To utilize my skills in a challenging position that will provide growth and opportunity.
Highlights
I have excellent communication and computer skills; ability to work independently or as part of a team to meet
project deadlines; multicultural awareness with a high level of adaptability.
Microsoft Word, Excel, Access, PowerPoint, Outlook, Understanding of diverse communities
Cash handling expertise, Exceptional customer service, Advance clerical knowledge and Rapid 10-key data entry
Experience
Customer Service Representative
January 1999 to Present
Ted Sanders Tax Service
• Duties included answering multiple phone lines.
• Greeting clients and intake, file preparation and processing income tax returns.
• Input client information into system and maintain client information.
• Setting up appointments, heavy copying and faxing.
• Handling of cash payments and disbursements of income check.
• Cross-trained and provided back-up for other customer service representatives when needed.
• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly
and efficiently.
• Implemented new processes and systems for improving customer service satisfaction.
• Provided customer service during an average of 60 calls per day by answering customer inquiries,
solving problems, and providing new product information.
Administrative Assistant
October 2013 to January 2014
Community Staffing Resources (Per Diem Staffing)
• Collects Rent, Makes Bank Deposits, Prepares and Submits Rent Roll, Verifies Income
• Maintains Waiting List, Prepares and Processes Leases
• Processes Evictions, Conducts Annual Inspections and Coordinates Repairs
Program Support Representative Volunteer
August 2011 to June 2012
James Madison Middle School
• Duties include providing administrative support for the teacher and parents.
• Ordering supplies and other equipment as needed for parents.
• Heavy copying, faxing, and typing of confidential documents.
• Processed invoices, managed petty cash accounts.
• Successfully established effective systems for record retention by creating database for
daily correspondence tracking.
• Improved communication efficiency as primary liaison between departments, clients and vendors.
Sales Support Representative
December 2004 to January 2010
Network Equipment Technologies
• Duties include providing administrative support for the entire Business Operations team.
• Prepare export documentation for international shipments.
• Maintain sales order files Generate daily reports Prepare and maintain metrics assessing performance
of contract manufacturer
• Process OEM shipments in Oracle database for invoicing.
• Entering service orders in Microsoft AX.
Scheduled and confirmed appointments for entire management team.
• Assisted in all areas of administrative work including data entry, receptionist duties, file organization,
research and development.
• Maintained and prioritized daily tasks and projects including: call logs, appointments, travel, expense
reports and general errands.
• Standardized department filing system so secretarial staff could easily locate information in any filing
center.
Education
Southwest Business College
Hayward, Ca
Computerized Office Specialist
Certificate
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