Project Manager Management

Qualifications Profile

Energetic, detail-oriented, and reliable professional with highly

transferable leadership, management, communication, and organizational

aptitude. Exemplify well-honed problem-solving skills in identifying and

resolving key workflow issues and developing recommendations to minimize

occurrence. Leverage in-depth technological background in translating and

communicating technical jargons to the general public.

areas of expertise

Practice Management Consultation and Support

Service Development Software and Hardware Management

Human Resource Management Rapid Conflict Resolution and Mitigation

Project Development and Execution Public Relations

Professional experience

Greenway Health (Formerly SuccessEHS) - Birmingham, AL

Consulting Services Manager Dec 2012-Present

< Manage the Consulting Department which entails implementing standard

operational guidelines and processes; developing an innovative engagement

monitoring system; and communicating revenue goals throughout the

department.

< Maintain positive relations with the Internal Billing Outsourcing

Department to facilitate client training and consultation.

< Assume full accountability in creating consultation service offerings for

Patient Centered Medical Home (PCMH), Medicare annual wellness visit, and

Meaningful Use (MU).

< Supervise the daily operations of a team composed of eight full-time

consultants.

< Drive efforts for the continuous determination of IT-related consultation

opportunities and government initiatives.

Notable Accomplishments:

V Generated departmental revenue in an excess of $1M within the first

two years of institution.

V Worked in conjunction with high-performing teams to secure the NCQA

PCMH validation for the SuccessEHS software.

V Progressively increased marketing footprint through the development

and execution of highly sustainable initiatives such as webinars,

extensive engagement in various talk blogs and conferences, and

resolution of key workflow issues.

Consultant Jan-Nov 2012

< Contributed to the development of multiple consultation packages that

included PCMH, MU, and Medicare annual wellness visit as well as being

selected as an initial member of the Consulting Department.

< Extended support to clients regarding gap and accounts receivable

analysis, workflow training and improvement, and recommended workflow

measures.

< Served as the main representative and point of contact of the Consulting

Department during seminars and conferences.

Notable Accomplishment:

V Played a pivotal role in the creation, successful rollout, and

efficient administration of the PCMH Listserv.

Solutions Architect Senior Project Manager May 2006-Dec 2011

< Oversaw hardware and software installation at client sites and prepared

trainings as required.

< Coordinated with client in order facilitate implementation as well as to

maintain adherence to core and menu MU measures.

< Established standards on federally qualified health centers (FQHC) and

community health centers (CHC) workflow and dental practices.

< Monitored electronic data interchange (EDI) system implementation in

order to expedite claims, statements, remittances, and eligibility

communication and processing.

Notable Accomplishment:

V Obtained the Employee of the Month award for outstanding work

performance.

Cerner Corporation - Birmingham, AL

Domain Leader - Implementation and Consulting Services Jan 2002-May 2006

< Assisted clients for service software and hardware installations and

provided trainings as necessary.

< Facilitated effective communication of claims, statements, and

remittances by installing and maintaining the EDI system.

< Yielded comprehensive training sessions on workflow procedures and

efficient client communications to new solution delivery consultants.

< Catered to all client issues and concerns and provided sound

recommendations for rapid conflict resolution.

Early Career 1995 - 2001

Electronic Healthcare Systems Inc. - Birmingham, AL

Implementation Consultant Project Manager - Physician Practices

Superior Consultant Company - Southfield, MI

Management Consultant

NicholsTXEN - Birmingham, AL

Implementation Consultant Project Manager - Utilization Management

Software

MedPartners Inc. - Birmingham, AL

Training Consultant Client Services Representative

education

Bachelor of Science in Commerce and Business Administration, Major in

Healthcare Management, Minor in Spanish

The University of Alabama - Tuscaloosa, AL; May 1995

Professional DEvelopment

Certified Professional in Healthcare Information and Management Systems

(CPHIMS) (In progress)

NCQA Patient Centered Medical Home Certified Content Expert (PCMH CCE)

Certified Associate in Project Management (CAPM)

Advanced Topics in Patient-Centered Medical Home (PCMH)

Facilitating PCMH Recognition

The Essentials of Project Management

Affiliations

Project Management Institute (PMI)

Alabama Healthcare Information and Management Systems Society (AL HIMSS)

Activities

Young Men's Christian Association (YMCA)

technical acumen

Go To Meeting ? Join.me ? Microsoft Meeting Place ? Microsoft Office Suite

? Adobe ? Social Media Tools ? WebEx ? Jira

SuccessEHS EHR ? Cerner Powerworks ? Microsoft Project ? +Medic PM ?

SuccessEHS Software Solution ? Basecamp

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