Customer Service Project

Eisman Morales

*** * ********* ***. ******** OH *3201 614-***-**** *******.***@***.***

OBJECTIVE

To obtain a challenging and rewarding position that will allow me to professionally grow within a

company by applying my strong analytical, engineering, and interpersonal skills.

EDUCATION

The Ohio State University, Columbus OH GPA 3.6 (Graduation: May 4th, 2014)

B.S. Biomedical Engineering Cum Laude, Dean’s List (7 times),

Minor in Computer and Information Systems

WORK EXPERIENCE

The Ohio State University, Columbus OH Chemistry Laboratory Peer Mentor 2/2013 – 4/2014

Work in teams to complete necessary logistics and set up for the chemistry lab course to optimize the

experience

Guide general chemistry students with laboratory research projects with pigments and facilitated

discussions in order to facilitate the learning experience

Help students collect structural data on crystals by using X-ray and USB 4000 Spectrometers

Alves & Co Consulting, Panama city, Panama Intern - Technology Consultant 5/2013 - 8/2013

Optimized and maintained the accounting system by integrating different types of data

Created a digital library and configured an internal network for calendars and POP3 emails

Created professional digital presentations and pamphlets to advertise the firm’s services

Copa Airlines, Panama city, Panama International Flight Attendant 7/2008 - 8/2010

Worked with other crewmembers to maintain safety and security on board flights

Offered a quality customer service in Business Class

First and second in charge of service management on board

RESEARCH AND ENGINEERING PROJECT EXPERIENCE

Capstone Project / Senior Design – Excellence Award 8/2013 – 4/2014

Created a device to aid people with disabilities in kayaking. Awarded as top project within discipline

Conceived two of the 4 conceptual designs that the team decided were more efficient

Designed and implemented tests to ensure product quality and specific requirements

Nano-Engineering and Biodesign – BIOMOD (Biomolecular Design Team) 1/2012 - 5-2012

Proposed the winning design idea that for the project, which consisted on creating simple triangular

scaffolds to construct more complex and three-dimensional shapes

Worked in a team to create the 3D structure in wet lab facilities

Harvard University competition 2012: team ended with second place in American Universities

Research Laboratories 1/2012 - 5-2012

Biomechanics: Determined bone and tendon strongest axis by examining and statistically analyzing the

structural mechanics yield strength, and ultimate tensile strength

Biomaterials: Used plasma-etching techniques to optimize protein attachment to surfaces

Nanotechnology: Created micro channels to establish flow resistance upon surface modification

SPECIAL SKILLS

Native Spanish, fluent English, proficient French and Portuguese

Familiar with CAD tools (i.e. Inventor and SolidWorks)

Skilled in Finite Element Analysis, Information Security, android applications development, object

oriented programming (Java, C COBOL and MS Office

Knowledge of FDA requirements and compliance protocols for medical devices

LEADERSHIP ACTIVITIES & HONORS

Treasurer of the Biomolecular Design Team Organization

Participated in several social work expeditions to Panama as interpreter (English-Spanish)

Young Senator of Panama’s National House of Representatives

Member of Honorary Fraternity AEMB

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