Human Resources Customer Service

Melissa Anne Havrilak

**** ******** ****** *********, ** 21234

410-***-****

***************@***.***

Summary of Qualifications

:

Results oriented Administrative professional with significant experience dealing with fast-paced, rapidly

expanding companies. Expertise includes customer service, data management and project leadership.

Highly effective contributor to team goals and the ability to work well independently. Analytical decision

maker with excellent problem-solving skills . Recognized for efficiency and follow through on

assignments, take initiative to enhance productivity and accomplish tasks within deadlines

I have 12 years working as a Human Resources assistant. My job duties included tracking employee’s

vaccinations and in-service classes. I scheduled required monthly staff meetings. I also entered newly

hired employees in the computer system and made sure every piece of information was in their employee

charts. I have been a reliable employee with excellent attendance. I am bright, enthuastic, and a people

person.

PROFESSIONAL EXPERIENCE

BAYADA NURSES, Towson, MD

Human Resource Assistant/Receptionist/ Associate (2005-2013)

Human Resources:

• Created new file for new employees to streamline the process

• Sourcing/screening, interview scheduling, reference verification and pre-hire background checks).

• for all on-boarding needs (payroll, benefits, facility’s needs, I-9, W4).

• Assembly of benefits orientation packets/paperwork

• Perform all necessary Human Resource functions for Healthcare Associates; including verifying

references

• Ordered lunches for staff meetings

Assistant Duties:

• Created new data system to enter patient information to stream line the process

• Assist on other clerical duties to other departments

• Staff cases for home care patients

• Assisted on 485’s and Face to Face (sending and calling MD offices)

• Ordered supplies for office and medical supplies.

• Made start of care packets for the RN’S and PT”s

Receptionist Duties:

• Answered phones on the second rings and directed the calls to the appropriate person people or

took message.

DIVERSIFIED HEALTH SERVICES, Towson MD

Receptionist, Human Resource Department (1993-2005) Bayada Home Health Care Purchased in

2005)

• Answered all calls and routed to appropriate personnel

• Maintained organization of employees charts to ensure accessibility of information in preparation

for and upon completion of daily appointments

EDUCATION

Colorado Technical University, Colorado Springs, CO attended and has received both degrees

BS, Business Administration, emphasis in Human Resources Graduated

AA, Business Administration

Essex Community College, Essex, MD

Certificate, ICD-9 CODING

TECHNICAL SKILLS

Microsoft Office 2007, Microsoft Office 2003, Microsoft Excel and Microsoft PowerPoint.

Experience with Homecare Homebase web program.

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