Customer Service Assistant
Resume:
Erin M. Cook **.********@*****.***
Key Qualifications
Bachelor of Science degree in Communication Disorders
Dedicated professional with the ability to lead by example and perform all duties in a timely
manner and in alignment with personal and professional core values
Organizational and communication skills; ability to follow written and spoken directions
Education
Bachelor of Science, Communication Disorders Graduated May 2011
Central Michigan University Mount Pleasant, MI
3.46 cumulative GPA
Dean’s List for three semesters
Performed and evaluated three hearing assessments on fellow students
Professional Experience
Speech-Language Pathologist’s Aide Jenison, MI October 2012 – May 2013
Rosewood Elementary
Observed and consulted with professional Speech-Language Pathologist in a school setting
during two sessions with a range of 1-8 students in kindergarten-5th grade
Facilitated Dibels testing to assess reading levels of 15 students in individual sessions
Coached pairs of kindergartner students on new words, sounds, and letters on a weekly basis
Courtesy Clerk Wyoming, MI March 2012 – Present
SpartanNash Family Fare
Deliver exceptional customer service by providing quick and accurate checkout including:
Ringing up grocery, general merchandise, and lottery products
Conducting refunds and scanning error penalties
Printing money orders
Operating the Ticket Master computer program
Answering and transferring phone calls in a professional courteous manner
Clarifying customer and employee questions and concerns
Maintain store-wide courtesy counter as needed by:
Improving organization and stock procedure of the cigarette/tobacco shelves
Entering customer data into the computer database for ‘Yes Rewards’ loyalty program
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