Customer Service Sales
Resume:
KELLY KING
Lee’s Summit, Missouri 64063
acd7w1@r.postjobfree.com
OBJECTIVE: To obtain a position that will enable me to use my strong organizational skills,
educational background and ability to work well with people.
EDUCATION:
Avila University 08/2013-Present
Bachelor’s in Human Resources
Longview Community College
Associate of Arts 07/2006-05/2009
EMPLOYMENT HISTORY:
Dick’s Sporting Goods 01/2014-Present
Lee’s Summit, MO
Store Administrative Assistant: Maintain payroll records, attendance records for all
employees, and associate work availability. Obtain applications from database and give
qualified applicants’ applications to the hiring manager of the desired departments. Conduct all
new hire training including paperwork, computer training, and videos. Administer all new hire
paperwork and maintain employee files. Keep daily records of all correctives and uphold the
proper steps of disciplinary action paperwork. Process termination of employees in the system,
as well as securing all termination paperwork. Create MOD reports, daily line ups, and business
tracker reports every morning for MOD on duty for morning meetings. Participate in budget
development and program planning; warranty and Scorecard Program. Order all office supplies
and materials needed for store. Take care of store inventory management (SIM) including
incoming and outgoing transfers, vendor drop shipments, and store to store transfers. Input store
theft into the system, while maintaining a log for records.
Salon Ami Day Spa 03/2013-12/2014
Independence/ Lee’s Summit, MO
Salon Receptionist: Scheduling guest salon and spa services while implementing proper
procedures, greeting guest and escorting to waiting areas, educating guest on services, closing
sales and encourage guest to pre-book services, cross-service recommendations, executing
standard telephone procedures using appropriate customer service etiquette, confirming
appointments, informing service professionals of daily schedules and/or adjustments, and
responsibility for balancing and checking register drawer.
Serco 06/2011 to 03/2013
Lee’s Summit, Missouri
General Clerk I: Create physical and electronic files, assemble and disassemble physical files,
organize and consolidate files, decipher lists, pull files from shelf. I have experience in the
following process: A&T matching, Consolidations, CFR’s, BBSS, and Searches. I also have
experience in Teleview, Claims, NFTS, and BBSS Online Archive.
Union Bank 03/2008 to 08/2008
Lee’s Summit, Missouri
Teller: Provide customer service in a courteous and efficient manner in accordance with bank
standards. Performed a variety of duties related to handling of customer transactions: deposits,
withdrawals, money orders, cashier’s checks, loan payments, credit card advances, and
researching general account problems. Marketed services offered and referred customers to
New Accounts for additional services.
Beauty Brands, Salon Spa Superstore 04/2007 to 04/2008
Blue Springs, Missouri
Salon Coordinator/ Customer Service Specialist: Customer service, retail stocking, pricing
and managing flow of merchandise, prepared weekly inventory reports, cashed out cash drawer,
answered multiple lines, scheduled appointments for customers and reconciliation of salon
receipts.
Nine Moons Gallery 06/2005 to 11/2006
Lee’s Summit, Missouri
Sales Associate: Cashier, create and decorate window displays for the store front, checked in
inventory, and stocked merchandise.
AWARDS AND ACCOMPLISHMENTS:
Beauty Brands “You Make Us Look Good” one year award 04/2008
Top Sales Person for store 05/2007
Top Sales Person in all stores statewide for promotional event 07/2007
LANGUAGES:
Studied advanced language and communication in Korean.
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