Customer Service Manager
Resume:
Brian Rafter
********@*****.***
Objective:
Customer Service Representative
Summary
Over 5 years of work experience in various work environments, Knowledge of MS Office,
Power point, T.W.P. 40-50, Computer and Internet savvy, High attention to detail, Trustworthy,
Responsible, Determined, Good Communication Skills(written and verbal), Work well in groups
or independently, Ability to multi task, Organized, Motivated, Flexible, Friendly demeanor,
Positive attitude, Energetic, Problem solver, Experience in areas of inventory control/Order
processing/Money handling, Able to handle physical workloads(Lifting, Climbing,
Standing/sitting for extended periods of time), Patient
Work History /Caregiver-Independent Employment/Private Residence, Mountain View, CA
Jan.2010-Present (Part time)
• Provide in home care and assistance for senior disabled adult
• Demonstrate unwavering patience and understanding
• Driving and wheel chair transportation
• Physical Therapy
• Computer Aide
• Assist with Doctor appointments
Cashier-Front of House/ Apple Inc. thru Adecco Staffing/Cupertino, CA Sep. 2012-Sep.2013
• Greeted customers and made timely transactions with Lavu POS system, including
running multiple registers alone during dinner service
• Assured cleanliness and fine dining appearance for employees and eating areas
• Reported maintenance, food surface upkeep and POS register bugs to Management
• Dealt with customer problems/inquiries
• Stocked and prepped per-packaged foods
• Made orders for shelved product
• Voided necessary customer transaction
Bakery Clerk/ Safeway/Sunnyvale, CA June 2011-July2012
• Independently placed bread order and managed bread stocking
• Provided timely customer service
• Covered manager duties in absence of Department Manager
• Reported problems and inquires directly to Store Manager
• Set displays for holidays
• Used schematics to set weekly displays
• Dated and shelved pre-packaged product
QA Tester/Electronic Arts/San Carlos, CA June 2009-Nov.2009
• Executed test plans and analyzed the application of fixes to various pre-released games
• Reported bugs/problems and verified fixes via a database
• Performed Ad Hoc Testing
• Provided data to lead to compile in reports
• Gained skills in Detrac and Devtest
• Communicated problems and reported bugs clearly both written and verbal
Barista/Shift Lead/Starbucks/Los Altos, CA July 2004-May 2009
• Worked in high volume customer service
• Maintained quality and maintenance of store condition
• Gained Cash register/POS experience
• Attained Shift Lead experience
• Ran Store in Absence of Store Manager including Store closing procedure, Safe count,
store lock up
• Arranged store displays for dressing store windows and featured merchandise
• Traveled to multiple location for product as well as covering shifts
Education
• Achieved High School Diploma from Henry M. Gunn High School-Class of 2000
• Completed four years of summer acting classes at Palo Alto Children’s Theater
• Attended Foothill College with major in Music and various General Ed classes including
Art History, Psychology, Business Law
• Still aspire to obtain a Associates in Arts for Business or Associates in Science for
Computer Network Technology
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