Customer Service Manager

Location:

Posted:

May 20, 2014

Michael Vance

Kansas City, Missouri 64109 ****************@*****.***

Education

TRUMAN STATE UNIVERSITY, Kirksville, Missouri 2013

Bachelor of Science in Business Administration- Finance GPA: 3.49/4.00

SAINT LOUIS COMMUNITY COLLEGE, St. Louis, Missouri 2008-2011

Elements of Art and Design GPA 3.98/4.00

Experience

BLUE BIRD BISTRO, Kansas City, Missouri 2013 – 2014

Resource Manager– Aiding organization in realizing its maximum internal and external potential

! Mediated efforts among front and back-of-the-house employees

! Directed a team of 10 employees through daily operations

! Created resource inventory systems, reducing petty cash transactions by 50%

! Documented daily issues for team review and internal risk management

THE WOODEN NICKEL RESTAURANT, Kirksville, Missouri 2012 – 2013

Shift Leader/Bartender – Coordinating team activities to provide exemplary customer service

! Managed financial and liability risk by moderating employee and customer behavior

! Organized teams based on skill levels and the expected demand for each shift

! Worked an average of 4 nights per week while upholding a full-time status in school

ACCOUNTING DEPARTMENT, Truman State University 2012 – 2013

Teaching Assistant – Assisting professor with grading assignments & recording grades

! Maintained a punctual schedule of grading and returning 270 quizzes and 90 tests per month

! Computed performance statistics for 90 students per semester with Microsoft Excel

! Developed a professional-work ethic through problem solving and reporting in a collegiate office

VESTIGE VINTAGE, St. Louis, Missouri 2009 – 2012

Entrepreneur – Sourcing, marketing, and distributing products internationally

! Formed client relationships with 750 shop followers in an online marketplace

! Generated $2,200 in sales over the lifetime of the project

Activities

PHI SIGMA KAPPA, Truman State University 2011 – 2014

Social Director

! Maintained a 100% increase in member enrollment for three years

! Established fraternity networks with organizations and the community

! Fostered relationships between active and alumni members

! Raised $93,000 in a team effort for St. Jude Children’s Research Hospital

RIVER CITY MANAGEMENT, St Louis, Missouri 2011

Commission Artist

! Designed and installed 26 5’x7’ murals for a residential development project in south city

! Conducted phone and in-person meetings with client to communicate the project’s direction

! Received the Golden Brick Award for neighborhood improvement as a member of this development team