Customer Service Representative
Resume:
JOSE VALENCIA
Phone Number: 562-***-**** Email: ************@*****.***
OBJECTIVE
To obtain a Customer Service position and become a valued member to a growing company.
SKILLS
- Problem Solver
- Great organizational skills
- Excellent time management
- Bi-lingual (English and Spanish: read and speak)
- Work with QuickBooks, MAS 90, and Microsoft office: Including Word, Excel and Outlook
EMPLOYMENT HISTORY
Cordova Integrated Supply February 2013-Present
Customer Service Representative (Inside Sales)
- Respond to customer inquiries, provide quotes and take customer orders.
- Order and source products.
- Negotiate sale and purchase prices.
- Expedite backorders.
- Interact with customers and suppliers to obtain and fill orders correctly.
Ambriz Design’s January 2010 December 2012
Administrative Support
- Responded to all Customer correspondence and complaints within 24 hours
- Followed up with customers for quality assurance: on orders, questions and concerns
- Answered customer calls and dispatch calls to designer
- Account payable/Account receivable invoice
- Billing and payroll
- Data Entry for accounting
Quartermaster Uniforms January 2008 August 2011
Customer Service Representative
- Support customers Place their orders.
- Send catalog information to potential consumer clients.
- Handle UPS tracking and complete claim forms when necessary.
- Customer follow-up on products and service
Iron Mountain February 2007 January 2008
Record Center Specialist
- Gather Files from customer and save store files as needed
- Update Existing Records, and add new records
- Locate Customers Files to ship out in a timely matter
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