Customer Service Active Directory

PROFILE: Experienced and knowledgeable Information Technology Professional

seeking to contribute training and acquired skills within a Tier One or Two

Desktop Support position. Work well independently, or in a group setting

providing all facets of computer support such as troubleshooting,

installations, and maintenance

PROFESSIONAL EXPERIENCE:

Tech Services (Client St. Mary's Medical Center)

Windows 7 Migration Roll Out/Remediation

03/14 - 4/14

. Desktop support (desktop/laptop)

. Windows XP to Windows 7 migration

. SCCM experience for desktop imaging

. Image PC's with Windows 7, replace and recover existing Windows XP PC's

. Recent experience with desktop refreshes/ migrations (from Windows XP to

Windows 7)

. Active directory experience removing decommissioned computers from the

system.

High Point Solutions (Client: Teva Pharmaceuticals)

Tier 1 and Tier II Help Desk support

12/13- 2/14

. Service ticket documentation and routing to appropriate groups

. Password resets within Active Directory and Oracle

. Troubleshooting of software applications such as Outlook, MS Office

2003, 2007, 2010

. Assisted users with LAN and VPN support

Robert Half Technology (Client: University of Pennsylvania)

GSE Help Desk/Desktop support

9/2013- 12/2013

. Imaging and Deployment setup of HP, Dell, Macbook Air, Macbook

Pro and iMac laptops and desktops.

. HP and Lexmark Printer setup and installation

. Installation of various software applications such as SAS, SPSS, MS

Visio, Crash plan

. Hardware troubleshooting of Dell 9010 all in one machines

. Ordering and shipping of new and replacement PCs and Apple devices and

hardware equipment

. Extensive work with Office 365

Brooksource (Client: Childrens Hospital Of Philadelphia)

IS Support Technican II

3/2013 - 9/2013

. Imaging Deployment of Windows XP and 7 troubleshooting of Lenovo and

Dell Laptops/Desktops

. Extensive work with iMac and MacBook pro

. Installation and troubleshooting of HP and Xerox Printers

. Software installation via LanDesk and Active Directory

. Assisted with deskside related moves and equipment removal/wipes

. Experience with switch board server connections for network jack

activation

CDI Corp. (Client: Independence Blue Cross)

Level II Service Desk Technician 02/2012 -

3/2013

. Troubleshooting of HP Desktops and Laptops

. Imaging via Network Boot, SCCM and Radia software

. Microsoft SQL server 2005-2008 installation and troubleshooting

. Active directory experience for installs, and adding/removing and

computer names

. Java installation, troubleshooting and upgrades for customer service

based applications

. Remote support via VNC viewer and Deskside related support for

Priority 1-2 service interruption

. Assisted End Users with Work At Home VOIP related software and

connection related issues

. Installed and configure Xp and Windows 7 Operating Systems, patches

and upgrades, using various system images and security encryption

software. Oracle troubleshooting and installations

. Assisted with deskside PC and docking station setup for moves and new

hires

Technisource (Client: Cigna)

Level 1 Support Technician 10/2011 -

02/2012

. Supported and resolved Help Desk Desktop\VOIP technical questions and

or problems

. Assisted users with LAN and VPN login support and password reset

issues

. Troubleshoot applications such as Microsoft Outlook, Tivoli, and

Citrix.

. Extensive work with programs such Avaya, HP service manager and

Sametime connection

Technical Skills:

Microsoft Windows XP, Windows 2000, Windows 7, Windows 8, MS Office, MS

Back Office, Citrix, TCP/IP

PC, MS Project, Ethernet, VPN, WIFI, multi-functional network devices,

Printers, Blackberries

EDUCATION:

Certificate in Broadcasting copy writing and TV production CSB School of

Broadcasting (2008)

A+ Certification (220-701 & 220-702) CompTIA (2010)

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