Customer Service Sales

Pamela A. Katen

TEL 702-***-****

***********@*****.***

Profile Summary

• Award-winning and self-motivated professional, with over 10- years of successful account management, sales and

customer service, promoting and presenting products & services and initiating and maintaining strong business

relationships; 3-years recruiting professional staff, along with solid experience delivering aggressive corporate strategies;

Personal philosophy: to commit to continuous personal and professional development, perform with excellence in any and

every role and to share knowledge to synergize business and life objectives and to mentor others.

• Strategic Business Process Definition • Business Development • Relationship Cultivation

• Effective Contract Negotiations • Buyer and Vendor Management • Online Marketing

• Contracts Administration • Leadership Management • Account Management

• Executive-level Administrative Support • Project Management • Recruiting

C areer Highlights

ACCOUNT EXECUTIVE, BUSINESS DEVELOPMENT EXPERIENCE - 10+ years of market-verifiable success at providing

exceptional customer service and initiating and sustaining long-term, quality relationships with clients and candidates. Compelling

customer presentation skills and targeting specific markets after quantitative analysis; Excellent webinar skills; History of achieving

25% increase in referral business, achieving 95% close rate on sales, vendor management and establishing 15-20 new accounts in

a 4month span, sources, screens and recruiting 225+ people into an organization within 2 years. Is expert in lead generation, cold

calling, closing, online marketing techniques and maintaining expedient follow-up. Has vast understanding of specialized customer

service and Recruitment software and tools. Maintains very strong organization, problem solving, and intrapersonal skills. Actively

participates in networking and business development events to introduce product/services, constantly refresh and expand pipeline,

develop new relationships, generate new business partners and promote company brand, mission and vision.

CONTRACTS MANAGEMENT EXPERIENCE - – 9-years’ experience working in Information Technology, on outsourcing projects, in

a contract management role. Established core contract management processes in order to monitor and manage contract compliance

in the field of IT Consulting Services, software and hardware. Successful liaison with c-level executives and internal team members

while leading contract analysis, review, redline revisions, negotiations and sign-off. Collaborates with Purchasing and Corporate

Legal for finalization of non-disclosure agreements (NDAs), requests for proposals (RFPs), Corporate Consulting Agreements,

Technical Statements of work (SOWs) and Amendments. Proactively works with the client and internal project teams to resolve

contractual issues, interfacing with Legal as needed. Responds to complex inquiries regarding contract obligations and revisions.

Identifies risks and issues, suggests alternatives that lead to best solution. Prepares and disseminates information regarding

contract status, compliance, modifications, etc. Provided comprehensive training and managed daily workload of assigned personnel

assisting. Liaised with internal management, vendors and contractors to define requirements and projected deliverables. Assumed

ownership of assigned contract management project, and associated business personnel, adhering to company policies and

procedures. Thorough knowledge of negotiation and optimization of consulting services. Tracked and reported

outsourcing/contracting budget for executive staff. Received successful annual reviews for exemplary execution and maintenance of

IT contracts and IT spending analysis spreadsheets. Is coachable and has capacity to learn new processes, procedures and SW

development techniques very quickly.

HR ADMINISTRATION – Successfully implemented and adhered to Corporate HR Policies and Procedures within IT Department.

Created online HR Requisitions for internal positions; managed candidate interview process, ensured that government-required

forms were completed, processed and filed appropriately; processed security background checks; procured all travel and

accommodations; interviewed candidates; conducted new hire orientation and IT Training; procured workstation equipment and

ergonomic assessments and supplies; set up all IT network, telecom, VPN accounts; administered annual review process for 100+

staff, including 360-Degree Feedback Program. Coordinated one-on-one sessions for management team and their staff, collected

and created an electronic repository in Logicshare, with customized access rights for appropriate management, HR and CFO review.

Developed an efficient process for processing and expediting H1 Visas to satisfy fulfillment requirements and increase retention.

EXECUTIVE ASSISTANT – 12-years of exceptional Executive Assistance. Knowledgeable, energetic, action-oriented, mature,

responsible and a trusted and reliable business partner and liaison to VP, EVP and C-Level Executives. Success in composing

executive-level, internal and external communications; interviewing candidates; managing new hire process; liaisons with Controller,

Purchasing and Corporate Counsel to facilitate business initiatives, to completion, on behalf of executive; generates weekly

executive staff reports; prepares expense reports; manages requisitions and procurement, invoicing, accounting by cost center;

coordinates travel; manages and facilitates global, on-line meetings/webinars and records presentations (audio & visual) and web-

based training when necessary; manages complex executive schedules.

Work History

DIRECTOR OF BUSINESS DEVELOPMENT, SOCIAL REGISTER OF LAS VEGAS, NV MAR 2013 – OCT 2013

ACCOUNT EXECUTIVE, ROBERT HALF TECHNOLOGY, LAS VEGAS, NV AUGUST 2011- JAN 2012

EXECUTIVE ASSISTANT / DIRECTOR OF SALES, LEGALSHIELD, LAS VEGAS, NV JUNE 2007- CURRENT

IT ADMINISTRATIVE ASST/CONTRACTS MANAGEMENT, LSI CORP, MILPITAS CA AUG 2000 - FEB 2010

PROCUREMENT SPECIALIST, SEAGATE TECHNOLOGY, MILPITAS CA SEPT 1998 - AUG 2000

EXECUTIVE ASSISTANT / HR COORDINATOR, PRICE WATERHOUSE, SAN JOSE CAJUNE 1997 - SEPT 1997

EXECUTIVE ASSISTANT TO CEO, FAIRMONT HOTEL, SAN JOSE CA FEB 1997 - MAY 1997

EXECUTIVE ASSISTANT TO VP SALES, MEDIA ARTS GROUP (THOMAS KINKAID’S MKTG), SAN JOSE CA

1995 - 1997

Education

DeAnza College, Cupertino, CA Business and Finance concentration, 2005

Mission College, Santa Clara, CA Business and Finance concentration, 2004

West Valley College, Saratoga, CA Advance Reporting, Business English, Vocabulary, 1996

Proficient Software Skills

• MS Office • Salesforce.com • ACT CRM • MS SharePoint • LogicShare

• SAP • Microsoft Project • NetMeeting • MS LiveMeeting • XMS Expense

• Webex • ARIBA eRequisitions • Zebra • Excel, Powerpoint • Lotus Notes

• Google Analytics • DropBox • Mac and PC platforms

P ersonal Trainings and Activities

Sales and Account Management training, 2008

Contract Administration and Negotiation Training, 2007

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Ongoing Volunteer, local Elementary Schools, teaching children to read, corporate-sponsored volunteer activities

Served on the Disability Advisory Commission for the City of San Jose

Toastmaster Training, Certification, and Membership 2000 - 2002

Free time: reading, tennis, hiking, waterskiing, art, interior decorating, theatre performances, dancing and singing Jazz!

P rofessional references

MR. TONY HUGHES T: 801-***-**** E: *************@***.***, National Director of Sales at Diamond-Wireless

MR. MIKE PAGE T: 408-***-**** E: ****.****@***.*** Director of Global Business Systems at LSI Corporation

MR. SAL TORRES, ESQ. T: 415-***-**** E: ****************@*******.*** – Director of Commercial Contracts (Americas) at

Equinix, Inc. and Councilman, former Mayor of Daly City, CA

MR. MARK JOHNSON T: 408-***-**** E: ****@********.*** CEO, Gavroshe USA, Inc.

Zendre Johnson T: 702-***-**** E: *************@*****.***, The Art Institute of Las Vegas

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