Customer Service Assistant
Resume:
Horn Lake, MS *****
**********@*****.***
Vanessa Young-Pegues
OBJECTIVE : To obtain a position within your organization, which would
allow me to enhance my educational background, communications skills, and
leadership abilities.
STRENGTHS:
. Excellent Communications Skills
. Strong Leadership Skills
. Strong Customer Service Skills
. Microsoft Office: Internet Proficient
EDUCATION:
The University of Memphis; Memphis, TN
Education Specialist Degree in Instruction and Curriculum in Leadership
Major GPA 3.79/4.0
December 2005
The University of Memphis; Memphis, TN
Master of Arts in Teaching
Major GPA 3.5/4.0
May 2002
The University of Tennessee; Knoxville, TN
Bachelor of Science, Communications
Major GPA 2.5/4.0
August 1991
Experience: Teaching Experience
December 2006-present
In School Suspension Assistant, Shelby County School; former Memphis City
Schools Memphis,TN
. Developed lesson plans in line with the Common Core curriculum
. Modified assignments and activities to meet the learning needs of
individual students
. Evaluated students' class work and assignments and gave students
constructive feedback
. Communicated with parents, students, and the teaching administration
on a constant basis
. Used differentiated learning techniques and a variety of research-
based strategies to maximize student achievement
. Monitor and evaluate student progress during the suspension period
. Assist the student in examining his/her misbehavior and develop
strategies to prevent reoccurrence
. Issue suspensions
. Counsel students
Health Record Examiner
University of Tennessee Health Science Center; Memphis, TN
October 1988-1997
. Issue WIC vouchers to patients
. Enter data in computer
REFERENCES: Available on request
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