Customer Service High School

Location:

Posted:

May 20, 2014

LaMarcus Melton

email: ****************@*****.***

Education: High School Diploma: Graduated year 2012 from Rowlett High School

Work History:

Telvista

1605 Lyndon B Johnson Fwy #200, Dallas, TX 75234

Duties: inbound tech support calls for Verizon fios, Helping customers with any issues they were

having with their phone,data or cable services. Tier 1 tech support. Worked with field techs and

tier 2 & 3 support. Guided customers through troubleshooting any issues they were having with

their system. Worked hard to attain customer satisfaction and loyalty.

Employed:8/06/13-12/27/13

Ats

12005 Ford Rd #100, Dallas, TX 75234

Duties: inbound collections and customer service calls for time warner cable, Processed

electronic payments over the phone via checks, debit or credit cards. Restored customers

delinquent accounts, set up payment arrangements. Gave great product knowledge and rewarding

customer service.

Employed:12/24/12-7/31/13

Wendys

2509 Lakeview Pkwy, Rowlett, TX 75088

Duties: Took and made orders, worked cash register handled payments such as credit or debit

card and cash or checks. Made sure the dining area was clean and ready for guest to eat in the

establishment. Prepared drinks and meals for our customers.

Employed:6/25/12-12/25/12