Customer Service Human Resources

PROFILE

I am an enthusiastic, hard-working and dedicated college graduate seeking

the opportunity to use my qualifications, administrative and office skills

with extensive communication skills to the service of a well-established

institution

EDUCATION

CUNY-Kingsborough Community College, Brooklyn, NY

2011-Present

Associate in Applied Science Degree

Office Administration and Technology for Medical Office

Expected Date of Graduation :

June 2014

PROFESSIONAL EXPERIENCES

CUNY-Kingsborough Community College, Brooklyn, NY Mar

2014 -Present

Administrative Intern/Allied Health Department-Paramedic Program

. Perform various types of clerical and administrative tasks including

but not limited to answering phone calls, making copies, sending faxes

. Create new folders for student

. Counsel and provide information to students on academic schedules and

programs

. Greet students, and scheduled appointments

. File documents such as student's test papers and application forms.

Kings County Hospital Office of Human Resources, Brooklyn, NY Mar 2012-

Oct 2012

Administrative Assistant

. Utilized, updated and entered data in softwares such as File Maker,

People Soft and Web Term.

. Created employees profiles records for new hires.

. Created Excel spread sheets.

. Reviewed employees' documents from Audit Report.

. Reviewed files for Joint Commission and requested missing documents to

ensure current status of employment qualifications and requirements.

. Performed daily procedures at the Employee Human Resources Benefits

office including but not limited to sorting FMLA and Leave of Absence

packets, returning Leave Documents and Direct Deposit forms.

. Handled front desk duties (ex. answer phones, take messages, assist

employees with concerns).

. Input employee injury reports for Workers Compensation Benefit

. Reviewed PAFs (Personnel Action Forms) for Classification and

Compensation

. Assisted Records Management Unit with the maintenance of active and

terminated employee files.

Coney Island Hospital HR, Brooklyn, NY

Aug2010-Oct 2011

Office Associate

. Created new folders for employers

. Performed all clerical and administrative tasks

. Filed and stored confidential paperwork

PARAPROFESSIONAL INTERNSHIPS

Wingate High School, Brooklyn, NY

Jan 2006 - June 2008 Office Clerk

. Filed all administrative forms and documents,

. Performed daily clerical procedures

. Input students' personal data into the school database

. Assisted with daily errands as needed

.

PERSONAL SKILLS

. Fluent in Creole, French and English

. Proficient in CUNYFirst System

. Proficient in all Microsoft Applications (Word, Spreadsheet, PowerPoint)

. Typing speed: 55 words per minute

. Good communication and writing skills

. Driven to provide excellent customer service

. Highly organized and able to multi-task

. Highly motivated team player

. Capable of working independently and/or as a member of a team

References

Available upon request

Contact this candidate