Customer Service Sales

Greg Holloway II

**** ******** ** *** *** Hyattsville MD 20782 **************@*****.*** 757-***-****

Objective: To acquire a professional position in the Project Management/ Marketing or Procurement field where I

can exercise and enhance communication and management skills

Career and Technical Skills: Proficient in MS Word, Excel, PowerPoint, Project and Access with experience In

SharePoint and Visio. Throughout employment, acquired ten years’ experience and certifications in customer

service, communication and technology. Earned licenses in life, health, annuities, securities and investments

• Problem Solving • Executive relations

• Coach & Develop • Customer Relations

• Conflict Resolution • Sales, Marketing & Merchandising

PROFESSIONAL EXPERIENCE

Verizon Wireless Professional Sales Consultant August 2010- Current

• Provide daily coaching and leadership techniques with team members

• Develop and build new business relationships by providing excellent customer service and follow up

• Communicate with management to establish weekly, monthly and quarterly goals

• Facilitate and lead meetings to ensure employee fluency to new products and services

• Investigate and report deficiencies

• Foster and nurture excellent customer relations and grow existing clientele

Navigon Financial Financial Advisor August 2009 -July 2010

• Persuasively and resourcefully communicated features and merits of products offered

• Recommended financial solutions according to clients investment potential

• Applied knowledge of standard business practices and legal requirements of industry by implementing

effectual field underwriting

• Worked independently to prepare sales forecasts and updated investment and status reports

• Prepared personal business plan to ensure regional (territory) coverage

• Marketed and implemented investment vehicles to new and current clients within specified demographics by

using advanced financial systems

• Independently compiled and interacted with various commercial properties to provide leads for additional

B2B opportunities

Capital One SBA Project Coordinator December 2008 – June 2009

• Reviewed $100M+ loans and recorded data such as purpose of loan, balance, collateral, and repayment

terms

• Reviewed official Small Business Administration loans and verified current validity and value of collateral

when appropriate

• Exercised independent problem solving skills on multiple jobs while using advanced Excel and input

software

• Evaluated information to determine whether loan complied with regulations, and if additional and required

documents were obtained

• Monitored and controlled submission of loan documents to ensure reporting efficiency

EDUCATION/ LEADERSHIP

Virginia State University (2010-Current) M.S. for Project Management Virginia State

University (2008) B.S. Business Marketing/Concentration in Finance

President of the Beta Gamma Chapter of Alpha Phi Alpha Fraternity Inc. (2006-2008)

References Available upon request

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