Customer Service Manager
Resume:
Carlos Marquina Vega
Bristow VA, 20136
Cell 703-***-****
******************@*******.***
Objective: I am seeking the opportunity to obtain a challenging position
where I can effectively utilize my expertise in estimating where my past
experience in business administration and leadership can come together with
an established company to help that organization grow their business and
establish them as the leader in the industry.
Work Experience:
2014 January- Current Seawallcoverings Inc.
Estimator.
Acoustic ceiling, metal framing, drywall, wallcovering
and painting of
Commercial office space, interior renovations and
buildings renovations.
2005 march- September2013 Dito Decorators Inc.
Estimator.
Acoustic ceiling, metal framing, drywall and painting.
Attending construction Pre-Bid meetings.
Download PDF plans and prepare take off.
Calculate material and labor for each project.
Coordinate with suppliers shipping material day by
email or phone.
Coordinate with client theirs requirement by email or
phone.
Coordinate with subcontractor the specifications for
each job.
Scheduling subcontractors jobs for each project.
Maintain files and historic cost records for future
projects.
Negotiate material and subcontractor price.
Create documents including letters, change orders and
proposal.
Send by email or fax proposal for each new customer and
follow up.
Support office with other clerical duties:
Assist manager with customer service one year warranty
calls.
Schedule and coordinate customer service jobs.
Open jobs, update database jobs and prepare purchases
order jobs.
Reconcile invoices and ensure that all services are
invoiced
Properly.
1996 - 2005 Esmalteria Santa Celina Stove Manufacture Production
Manager.
Calculate the production month quote.
Calculate materials requirement in coil Paint and
accessories.
Prepare cutting coil diagrams.
Prepare annual budget.
Calculate how many pieces are we going to have from
each coil.
Prepare the daily, weekly and monthly planning work
for metal
transformation, Paint, and assembly for 150 workers.
Evaluate each member according with their
performance standard in each
Department.
Prepare a balance power machine in each department
in order to control
our electricity cost.
Prepare statistics of quality and waste in each
process to take action in
order to reduce them.
Provide training for new employees to assure the
product quality and a
Save work environment.
Personal review of manufacturing process in order to
anticipate problems
and assure a save work environment. Develop safely
tools as needed.
Assist in the recruitment and selection of my
production team.
Manages vacations and work hours.
Develop leadership in the production department in
order to obtain
Corporate goals in quality, manufacturing cycle time
and total cost.
Create new systems and production methods to improve
quality
and productivity in order to reduce our cost.
1991- 1995 Esmalteria Santa Celina Stove Manufacture Production
Assistance.
Coordinate with sells department their
requirements.
Maintain production records.
Control production plan for every day.
Prepare standard time for each production process.
Drive the company forklift if it was needed.
1986 - 1991 Marveg S.A. Stove Manufacture Production
Assistance.
Receiving products of incoming truck.
Open pallets and containers.
Entry products to our system.
Distribution of products to storage areas.
Maintaining of storage areas.
Take inventory as needed.
Drive the company forklift if it was needed.
Lead, organize and supervise team.
Education:
1994 (Course ) Carl Duisberg from Germany (develop in Lima)
Industrial Management Expert.
1990 (Course ) Esan School for Graduate Human Resource
level I and level II
1988 (Course ) Esan School for Graduate Cost.
1981 -1986 University of Lima Degree in
Business Administration.
Skills
Excellent communication and computer skills,
MSOffice, Excel, Word, Sage(100) Master Builder, On Screen take off Center,
Plan Swift take off, E take off,Digitizer. Reliable work with minimum
supervisor and with analytic criteria. Self-starter, detail oriented and
good problem solving.
Personality
Outgoing, with good sense of humor, hand on, with
the ability to work under pressure and to relate with different types of
people in order to obtain the organization's goals.
References:
Company Address
Boss Phone Number
Dito Decorators Inc 12215 Livingston Rd. Chris Marquina
Manassas VA 20109
Alfonso Pizzas Illinois
Alfonso Sasieta 217-***-****
St. Michael's Episcopal Church 1132 N. Ivanhoe St David Bell
703-***-**** Seawallcovrings Inc. 3709 Plyers Mill Rd.
Carolina Gutierrez 240-***-****
Kensungton, MD 20895
Contact this candidate