Customer Service High School

PAMELA MILES

**** ***** ***., ********, ** ***** 614-***-**** *************@*****.***

CUSTOMER SERVICE PROFILE

Dependable, proactive, hardworking professional with over 15 years of experience maintaining

customer driven environments and providing above standard service.Superior listening and problem-

solving skills.Strong ability to establish positive working relationships with coworkers, supervisors and

customers.Areas of competency:

In person and over-the- Basic Microsoft Office, Assessing customer

phone communication Excel, Typing and 10- needs

Organization keypad; computer New employee training

concepts Motivating coworker

CUSTOMER SERVICEEXPERIENCE

Food Preparation Worker, 2010 - 2011

The Ohio State University Wexner Medical Center – Columbus, OH

Maintained open communication with coworkers to address needs and ensure efficiency of

kitchen expectations

Upheld sanitation standards of kitchen and food preparation areas

Trained new employees and participated in the kitchen active learning center to ensure

policy/procedure follow-through

Prepared cold food items, grill items and mixed ingredients for salads and deli

Food Service Worker, 2000 – 2009

The Ohio State University Wexner Medical Center – Columbus, OH

Streamlined work flow, provided inventory control, and troubleshoot related problems on an as-

needed basis

Maintained a pleasant attitude and strong customer service with patrons while supporting

department with kitchen needs

Cleaned eating areas, assembled and maintained food line, set-up and cleared cards and operated

dish machine

Cashier, 1994 – 2003

Callandar Dry Cleaners – Columbus, OH

Controlled front desk customer service; greeted customer upon entrance, inquired about needs

and provided product/service knowledge

Managed day-to-day operations including counting bank, ledgers, filling bank change orders,

disassemble/assemble customer orders, file customer orders and input orders in computer

Acted as supervisor in the absence of management; delegated tasks, addressed customer

complaints, opened and closed store

Traveled to five store locations to provide 30 day new employee training twice per year

EDUCATION

Core Office Skills Training, Goodwill Columbus Workforce Development, 2013

High School Diploma, Marion Franklin High School

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