Customer Service Medical Assistant

S hannon Shelley

***** ******** * * ***

Cincinnati OH 45240

Cell 513-***-****

******************@*****.***

Summary

Experienced in scheduling, registration, medical assisting, Epic, front office

coordinator, and administrative responsibilities. Excellent customer service,

exceptional communication and organizational skills.

Work History

UC Sleep Center West Chester, Ohio

Scheduler/Medical Assistant/Front office, June 2013-May 2014

Checking patients in and out; answered phone, schedule patients, send new

patient packets, use of Epic, some back office duties when needed.

The Olive Garden Cincinnati OH, Fayetteville NC, Fairfield OH

Server/Bartender, January 2002-May 2007 /January 2011-July 2012

Assist with all customer service responsibilities, including opening and closing of

the store. Answer incoming phone calls, and placed orders.

GoodSam Hospital Cincinnati, Ohio

Health Unit Coordinator, October 2008-August 2010

Registered patients upon arrival and newborns when born; answered multi phone

line, call lights, paged doctors and nursing staff when needed; put patients charts

together\, entered orders in and sent to lab

Woeste Chiropractic Cincinnati, Ohio

Medical Assistant/Receptionist, April 2007-January 2010

Assisted with patient scheduling, filing, answering phone, and collect co-pays.

Maintained set up of patients for therapy, including EGS, Ultrasound, and

Traction. Recorded vitals on patients before seen with Doctor.

Education

The Institute of Medical and Dental Technology, Cincinnati Ohio (2007)

Graduated with certification in medical assisting. Certified in CPR, Phlebotomy,

Medical terminology and patient care.

References

Shanee Cicco – UC Sleep Center 513-***-****

Victor Rob – Olive Garden 513-***-****

Dereen Thompson – Woeste Chiropractic 513-***-****

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