I.T. & Warehouse

Jeffri Alan Hergert

**** **** ****** ****** *******, AZ 85345 ٠ 623-***-**** ٠ **************@*****.***

EDUCATION

Phoenix College 04/10/2000

G.E.D. Phoenix, AZ

PROFESSIONAL TRANSFERRABLE SKILLS

• Manage phones with heavy call volume and multi lines

• Listening and developing rapport and trust

• Written/Verbal Communication

• Problem Solving and trouble shooting

• Working well under stress

• Collaborating with others and working as a team

• Dealing constructively with difficult people/situations

• Answering questions, providing information

• Managing time effectively and meeting deadlines

• Grasp new concepts and ideas quickly

• Attention to detail

WORK EXPERIENCE

Merchandiser February 2012-Current

TPB Distributing Phoenix, AZ

• Local routes delivering bread to grocery stores (Walmart, Frys, Albertsons)

• Merchandising/rotating stock/pulling stale

• Verbal contact with management, receivers, and customers

Picker/Packer April 2010-January 2012

Amazon.com Warehouse Phoenix, AZ

• Measure, weigh, count materials/products

• Ensure packaging specifications are met

• Answer all inquiries, keeps sales floor neat, clean, and well merchandised.

• Record information

• Seal packages using tools

• Met time management goals

Helpdesk Support November 2009-March 2010

CNA National Warranty Scottsdale, AZ

• Networking hard/software issues for internal and external customers

• Password resets

• Tape backups, tape rotations and logging

• Experience with LAN/WAN connectivity for windows based XP, vista OS, MAC 10.0 and up OS, troubleshooted email, browser issues, IPTV/IPTV receiver issues, MAC OS and utilizing DOS

• Multitasking different tools, navigating through multiple windows.

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