Customer Service Sales Representative

Cindy Ruiz

Los Angeles, CA

************@*****.*** - 213-***-****

WORK EXPERIENCE

Licensed Agent

Alta Resources - Brea, CA - August 2013 to Present

Responsibilities

Inbound call center sales representative for Blue Cross Blue Shield health insurance, customer service, sales,

spanish translator, document and report all calls, provide information for affordable care act, determined if

families qualify for low cost insurance, etc.

Accomplishments

My peers thought I was a great translator and very highly skilled for customer relations and customer service.

Skills Used

Communication skills, bilingual skills, documentation, translator, etc.

Inside Sales Representative

Pool Corp - Santa Rosa, CA - April 2012 to September 2012

Customer service, counter sales, cashier, data entry, warehouse associate, upsell, product knowledge and

support, staff meeting, team support, floor didplays, trainings, etc.

Program Administrative Assistant

Boys & Girls Club of Las Vegas - Las Vegas, NV - March 2011 to September 2011

Front office manager, receptionist, membership coordinator, accounts receivable, data entry, eligibility worker,

community resource assistant, etc.

Program Assistant

The Children's Collective, Inc. - Los Angeles, CA - June 2003 to September 2010

Front office coordinator, membership coordinator, receptionist, eligibility worker, community outreach, set up

resource festivals, etc.

Inside Sales Representative

Zodiac Pool Systems/Jandy - Vista, CA - February 2007 to October 2009

Inbound/Outbound call center, track shipments, order status, order entry, file claims for Return Merchandise

Authorization, train new hires, assist in web portal conversion with Oracle, etc.

Property Management

Casa del Sol - Santa Rosa, CA - August 2006 to February 2007

Responsibilities

Accounts receivable, accounts payable, bookepping, contract and application processing, translator for

home owners association (HOA) during trials, community events and concerns, maintained professional

communication with local authorities for safety, security, and protection. Arranged all landscape and

maintenance responsibilities, collected monthly rent from tenants, process payments and receipts, office

administrator, clerical support, etc.

Accomplishments

Outstanding translation, Excellent customer service, professional communication.

Skills Used

All that were required plus more, attendance and being punctual, cross training and multitask

EDUCATION

Associate's in Communications

Los Angeles City College - Los Angeles, CA

2000 to 2002

Certified Medical Assistant in Medical

American Career College - Los Angeles, CA

1997 to 1998

Diploma in General

Belmont High - Los Angeles, CA

1992 to 1996

SKILLS

Bilingual, Communications, Customer relations, administration, office skills, Oracle, Microsoft, Windows 7, 8,

word, excel, publisher, power point, outlook, etc.

Contact this candidate