IT Technical Support and Audio Visual Manager / Technician

David Adams **** Walden Pond Road, Suwanee, GA 300**-***-***-

**** ***********@*****.***

Seeking position related to IT Technical Support

** ***** ** ************ ************ experience including IT support,

sales, project management, and field installation/services.

Professional Experience:

PRUITT HEALTH, Norcross, GA (PruittHealth.com)

2010-2014

IT Support & AV Technician

- Perform network administration duties using Microsoft Active

Directory to manage personnel,

groups, permissions, in a 14k-user Citrix XenApp environment

- Desktop & laptop imaging and software deployment via SCCM and

Ghost Server

- Review and close helpdesk tickets, resolving IT issues for field

employees via BMC Service Express

Desk, escalating to the next IT level when necessary

- Remotely VNC into end user computers to solve both hardware and

software problems

- Assist managing Citrix run programs on Windows Server 2008 /

Management Console, such as

Outlook, Horizon, LTC, and other applications related to the

nursing & medical fields

- Encrypt Windows7 laptops via Microsoft's TPM/Bitlocker utility for

HIPPA compliance requirements

- Analyze network connectivity using prompt commands like ping,

tracert, nslookup, ipconfig

- Push images to endpoint devices (Wyse C10, C90) using WDM (Wyse

Device Manager) via MAC addresses

- Install, configure and support WIN7 operating systems, PCs,

printers and other hardware

- Maintain training lab of 16 Wyse work stations, modifying .ini and

.bat files as needed

- Assist with wireless AP connectivity and granting permissions

- Configure network printers on LAN network, adjust subnet mask and

assign static IP addresses

- Activate Verizon wireless internal cards & USB modems for WAN

access

- Handle warranty returns for netbooks and laptops

- Manage and maintain the Crestron, audio/visual, and built-in

projection systems for 14 conference

rooms, 2 auditoriums, and 2 boardrooms

- Provide AV support for daily meetings; connecting laptops to

projectors & wireless networks;

wireless microphone assistance

- Assist with video conferencing meetings (PolyCom)

- Update SCALA digital signage on a daily basis

MICROMETRICS, Buford, GA (micrometrics.com)

2009

ElectronicsTechnician

- Production assembly, calibration, and final testing of 'process

control' equipment

- Managed inventory and purchasing of parts and equipment

- Troubleshoot and upgrade older field units for customers

- Populate circuit boards by soldering components

BAKER AUDIO, Norcross, GA (bakeraudiovisual.com)

2008

Project Manager

- Manage sub-contractors and technical personnel

- Manage turnkey projects from start to finish

- Resolve issues and conflicts during the duration of the project

- Coordinate dates and time schedules with customer and related trades

for on-site access

- Conduct training session for the end user after project completion

- Conduct final system testing and verification

- Build and cable AV equipment racks

GWINNETT CO. ENVIRONMENT & HERITAGE CENTER, Buford, GA

2006-2007

Facilities Manager

- Oversee daily operations and maintenance of classroom & museum

facility

- Manage team of 4 staff, including IT and AV personnel

- Conduct performance reviews with direct reports

- Developed and documented SOP's (Standard Operating Procedures)

- Manage on-site contractors as needed for HVAC, electrical,

landscaping

DB AUDIO & VIDEO, Gainesville, GA (dbaudioandvideo.com)

2003-2005

Systems Advisor

- Outside sales and consulting for Audio-Visual systems

- Predominantly "houses of worship" market, but also commercial and

corporate accounts

TECHNICAL INDUSTRIES, Norcross, GA (technical-innovation.com)

1996-2003

Account Manager

- Prospecting and qualifying new accounts, mostly in the education and

religious market

- Maintain and service existing accounts by keeping in touch with

clients on a consistent basis

- Customer appointments and product demonstrations

- System sales include multi-camera TV studios, presentation and video

projector systems

for classrooms and conference rooms

- Experience with SalesForce CRM software

PERIMETER CHURCH - Duluth, GA (perimeter.org)

1989 - 1996

A/V Technical Director

- Manage team of 8 - 10 volunteer technicians

- Recruited, scheduled, and trained personnel in all technical areas

(live sound, live video, lighting, recording)

- Project manager for several in-house projects

- Oversee production and marketing of media resources

Education:

- Pennsylvania State University, BA Degree in Economics

Seminars & Training:

- Dale Carnegie Sales Course

- Extron School of Product Application

- Sony Digital Basics for broadcast cameras

- Crestron System Basics

- InfoComm (ICIA)

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