Customer Service Manager
Resume:
LISA LUTKUS
Twinsburg, OH ****7
*******@**********.***
CAREER OBJECTIVE
To obtain a growth position with a progressive company where my drive, persistence, and positive energy
can be utilized to help grow the company.
EMPLOYMENT HISTORY
TURLE’S GYMNASTICS: Twinsburg, OH
Instructor; Customer Service 1999- Present
Instructor supervising athletes during events on a part-time basis over the years. Provide coordination of
events and trips including set-up crews, directing other employees, and helping families. Assist in
recruitment of new members for growth of the business. Customer service and office duties include
answering phones, accounts receivable for members, and reports for owner.
Oct 1988 – Nov 1999
GIANT EAGLE (REIDER STOP N SHOP):
Assistant Manager, Twinsburg, OH May 1995 - 1999
Along with duties below as Assistant Manager for Reider Stop N Shop, expanded when Giant Eagle
acquired the family business. Ran all operations when the Store Manager was unavailable. Maintained
reports and communication with multiple levels of management including the Store Manager reports.
Management Trainee, Maple Hts, OH Promoted May 1995
Duties included vendor relations and ordering goods by reviewing inventories by department, hiring and
termination, and management of employees and scheduling. Travelled when needed to the other seven
stores to maintain staffing coverage.
Customer Service, Maple Hts, OH Started Oct/1988
Started with stocking shelves, checking out, and helping customers with a good experience.
TUXEDO JUNCTION: Warrensville Hts, OH April/1988 - Oct/1988
Customer Service Representative
Discussed plans with customers to provide tuxedo rentals for formal events including weddings, proms, and
black-tie events. Focused on up selling more expensive rentals for higher sales and adding extras.
EDUCATION
Bedford High School
General Studies, Graduate 1989.
Along with work program and general studies, participated in cheerleading, soccer, basketball, and track.
VOLUNTEER WORK & ORGANIZATIONS
Twinsburg Parent Teacher Organization
Organized both candy sales and popcorn drives for school programs. Assist the teachers by helping with
field trip planning, reading groups, and organizing room parents and events.
Twinsburg Athletic Boosters
Direct volunteers and recruit new members. Assist in raising funds with apparel drives for athletic programs.
Animal Hospital - Volunteer
City of Independence Santa’s Helper -Volunteer
References: Provided upon request.
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